At a Glance
- Tasks: Provide top-notch IT support to users in a dynamic office environment.
- Company: Join a respected global client known for their innovation and teamwork.
- Benefits: Gain valuable experience with a competitive salary and professional growth.
- Other info: Exciting opportunity to work in a collaborative team for 6 months.
- Why this job: Be the go-to tech guru and solve real problems every day.
- Qualifications: Experience in desktop support and familiarity with Windows 11 and Teams.
The predicted salary is between 31500 - 38500 £ per year.
Central London | Office based 5 days per week
Is this the IT Support Analyst role for you?
Creideas are partnering with a longstanding, global client who are well recognised within their industry as they look to onboard an IT Support Analyst on an initial 6 month contract.
Working as part of a small team, your key focus will be on Desktop Support for London based end users, whilst collaborating with senior members of the team & vendors.
You’ll be the main point of contact for Desktop Support related issues, escalating where appropriate.
This is a 6 month contract, with a targeted start date in mid-August.
Hybrid working is not an option for this hire, so please only apply if you’re comfortable working on site 5 days per week.
What will you do as an IT Support Analyst?
- Proactive IT support users in the office, over the phone and virtually
- Solve problems independently and escalated when needed
- Create and administer user accounts on Office 365/Azure and Entra ID
- Log support tickets, then update, escalated, resolve and monitor open tickets according to IT policies
- Mimecast admin of email gateways
- Install and maintain IT hardware and troubleshoot & resolve issues related to laptops, desktops, mobile devices etc
- Provide updates on hardware & software issues
- Provide support with suppliers/partners when required
- Act as a technical resource for projects as and when required, but won’t manage projects yourself
- Perform IT inductions for new starters
- Collaborate with the external SOC on tickets
What skills do you need to be an IT Support Analyst?
- The ability to work independently on Desktop Support
- Windows 11
- Teams admin experience
- Manage Share Point sites
- Mimecast
- Knowledge of Cyber Essentials + (advantageous)
- Knowledge of Tenable Nessus (advantageous)
- Experience working in a small company/IT team previously (advantageous)
- #J-18808-Ljbffr
IT Support Analyst in London employer: Creideas UK
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StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Creideas UK that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Support Analyst in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Creideas UK, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Creideas UK can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Creideas UK will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Creideas UK
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Creideas UK. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Creideas UK.
