At a Glance
- Tasks: Provide on-site IT support and ensure a seamless user experience for 70 employees.
- Company: Join the prestigious House of Creed, blending British craftsmanship with French elegance.
- Benefits: Gain hands-on experience in IT support within a dynamic retail environment.
- Other info: 12-month internship located in central London, perfect for school leavers or university students.
- Why this job: Make a real impact in a high-visibility role while learning from industry experts.
- Qualifications: Strong customer service skills and basic IT knowledge required.
The predicted salary is between 40000 - 45000 £ per year.
About the House of Creed Founded in 1760, The House of Creed has cultivated the art of fine craftsmanship across seven generations, shaping a distinctive vision of Haute Perfumery where British tailoring meets French savoir-faire. Guided by its Art of Millésime, the finest ingredients are hand-weighed and aged in its ateliers near the Château de Fontainebleau, France. Through these meticulous steps, the House preserves and reinvents its heritage of savoir-faire, crafting timeless fragrances as a seal of elegance.
At The House of Creed, we are continuing to strengthen our on-site technology support to deliver a seamless and high-quality user experience—and we’re looking for an IT Support Intern to help bring this to life. This is a hands-on, customer-focused role, acting as the primary on-site IT contact for a local office, supporting day-to-day technical needs, managing incidents, and ensuring employees remain connected, productive, and fully supported.
Your Mission
The Information Technology Intern will provide on-site IT support for a local office of approximately 70 users, within a larger organisation supported by a centralised shared service model. This role is primarily focused on delivering a high-quality customer experience, ensuring users receive timely support for IT issues, and maintaining accurate asset and ticket records. The intern will act as the primary on-site IT contact, working closely with the central service desk for escalation and resolution of more complex issues.
What You’ll Do
- Act as the primary on-site IT presence, directing walk-up queries to raise the required requests and incidents to the central service desk.
- Log, update, and manage incidents and service requests using ServiceNow.
- Troubleshoot common in office issues related to hardware and peripherals.
- Maintain communications to ensure accurate IT asset tracking within ServiceNow, including device allocation, stock levels, and lifecycle updates.
- Ensure all tickets are clearly documented, with appropriate categorisation and timely updates.
- Escalate unresolved issues to the central service desk in line with defined processes.
- Communicate effectively with users, providing clear updates and managing expectations.
- Support meeting rooms and collaboration tools to ensure smooth day-to-day operations.
Who You Are
Essential:
- Strong customer service mindset with a proactive and approachable attitude.
- Good communication skills, both verbal and written.
- Basic understanding of IT systems and troubleshooting concepts.
- Ability to follow processes, document accurately, and manage multiple requests.
- Comfortable working independently as the sole on-site IT contact.
Desirable:
- Familiarity with Microsoft 365 applications (Outlook, Teams, SharePoint).
- Exposure to ticketing systems such as ServiceNow.
- Interest in IT support or technology as a career path.
Personal Attributes
- Reliable and organised with strong attention to detail.
- Calm and professional under pressure.
- Willing to take ownership of issues through to resolution or escalation.
- Comfortable working in a structured, process-driven environment.
Why Join Us
- Be part of a growing global retail transformation.
- Work across diverse markets and store formats.
- A high-impact role with strong visibility and ownership.
Additional Information
- Duration: 12-month internship.
- Location: Fully on-site, office based between St Paul's Cathedral and Barbican.
- Eligibility: Suitable for school leavers or university students.
Information Technology Intern in Slough employer: Creed
The House of Creed is an exceptional employer, offering a unique opportunity to immerse yourself in the world of Haute Perfumery while gaining hands-on experience in IT support. Located in the vibrant area between St Paul's Cathedral and Barbican, our work culture fosters collaboration and innovation, providing interns with the chance to develop their skills in a supportive environment. With a commitment to employee growth and a focus on delivering high-quality customer experiences, joining us means being part of a prestigious legacy while contributing to our ongoing global retail transformation.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Intern in Slough
✨Get Hands-On with Projects
Dive into some IT consulting projects, even if they're just personal or self-started. Consider contributing to open-source projects or case studies; this will not only sharpen your skills but also give you something to chat about in interviews!
✨Join IT Consulting Forums and Meetups
Look for local meetups or online forums specifically for IT consulting. Engage with current consultants and ask questions; you'll pick up loads of insider knowledge and maybe even some leads on internship opportunities!
✨Leverage Your Uni's Career Services
Your university’s career centre often has exclusive partnerships with companies looking for interns. Don’t hesitate to reach out for bespoke opportunities or resume reviews, and make sure you stay updated on any employer presentations or workshops.
✨Apply Directly Through Our Site
Don't forget to check out the internship openings at Creed on our website! Tailor your application to highlight any projects or skills relevant to IT consulting; this makes you stand out as a candidate who’s genuinely interested.
We think you need these skills to ace Information Technology Intern in Slough
Some tips for your application 🫡
Show Off Your Tech Skills:In the IT consulting world, we love to see your technical side! Make sure to highlight any relevant tools or languages you’ve used, like Python, SQL, or even project management tools. If you’ve worked on any tech projects, include those too – they can really make your application stand out!
Demonstrate Your Problem-Solving Skills:Consulting is all about solving issues, so your written application should reflect how you tackle challenges. In your CV or cover letter, mention specific examples where you've identified a problem and how you successfully approached it. This will show us your analytical thinking and ability to innovate.
Let Your Passion Shine Through:As this is an internship, we’re really interested in your enthusiasm for learning and growth. Use your cover letter to express why you’re excited about this role at Creed. Share what you hope to learn from this internship and how it fits into your career aspirations! It’s all about your motivation.
Tailor Your Application for Us:We want to see that you’ve put effort into your application specifically for Creed. Avoid generic submissions; instead, personalise your CV and cover letter to our culture and values. Show us why you’re a perfect fit for this internship, and we’ll be more likely to notice you!
How to prepare for a job interview at Creed
✨Get Ready for Tech Brain Teasers
In IT consulting, you might face some technical questions that test your problem-solving skills. Brush up on some basic programming languages or frameworks related to the role, and prepare to tackle a few case scenarios. These can show how you handle real-world challenges, so be ready to think critically!
✨Showcase Your Project Work
Even as an intern, you can really stand out by having a solid portfolio. Share any uni projects, group assignments, or personal coding entries that demonstrate your skills in IT consulting. Make sure they relate to the kind of work you’d be doing at Creed—this shows your enthusiasm and readiness to dive right in!
✨Understand the Business Side
As you prepare for your interview, get to grips with how IT solutions apply to business problems. Make sure you understand the basics of how data analytics, cybersecurity, or cloud services can impact businesses. This knowledge will help you articulate your ideas and show you're not just tech-savvy but also business-minded!
✨Be Ready to Discuss Your Learning Journey
Internships are all about growth, so be prepared to talk about what you hope to learn from the experience at Creed. Have some specific goals in mind regarding skills or knowledge you want to gain during your time there—this shows you're motivated and eager for personal development!
