Sales and Education Manager

We are looking to appoint an experienced Sales and Education Manager to manage our business within Department Stores in the Northern Region. The role is accountable for the overall performance of our business in the Northern Region and is responsible for managing the commercial performance, driving sales and delivering a consumer-focused culture.

This includes the achievement of Retail Sales targets through the recruitment, leadership, management and development of our in-store Managers and Luxury Brand Ambassadors. Excellent Customer Service is paramount to our reputation as a luxury fragrance brand and the Sales and Education Manager is responsible for ensuring high levels of service, and attention to detail within our retail environments, are achieved at all times.

This role reports directly to the National Field Sales Manager for UK/Ireland and collaborates regularly with the National Retail Training Manager to ensure product knowledge and service skills of the team is exemplary. The Sales and Education Manager is supported by a Retail Excellence Facilitator as a direct report.

• Empower the Business/Account/Managers to successfully take ownership of their roles and have the tools/knowledge to successfully perform their roles and manage their team.
• Define the commercial strategy for each store and ensure it is implemented on a timely basis.
• Ensure the team always have excellent product knowledge and service skills and know how to share this professionally with every customer.
• Ensure operational excellence via the Business/Account/Managers.
• Share commercial and business acumen to develop the team.
• Maintain awareness of our competitor markets ensuring the National Field Sales Manager is updated.
• Ensure the maximum visibility of the brand in line with brand guidelines.
• Talent Acquisition, leadership, development and management of the team.
• Conduct performance appraisals and lead the retail management to proactively manage performance, attendance and conduct in line with company procedures.

Strong commercial skills and business acumen, with examples of sales achievement across an area. A sound retail area sales management background in multi-site people management within the luxury retail brands (ideally fragrance), achieving results through teams. Inspirational leadership expertise, including the coaching, development of retail teams coupled with the ability to deal with challenging people issues. Excellent presentation and communication skills, a positive, dynamic, flexible approach with the agility to quickly adapt and embrace all and new areas of responsibility. A strong, people leader and coach who demonstrates emotional intelligence to align to their audience in an engaging manner to ensure positive outcomes and cascade enthusiasm and energy to their team. A genuine passion for the luxury retail, the customer experience and exceeding sales targets. The flexibility and commitment to travel/work across the area (approx. 80% of time field based).

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.