At a Glance
- Tasks: Support the Boutique Manager in delivering a luxurious customer experience and achieving sales targets.
- Company: Join the House of Creed, a luxury perfume house known for artisan fragrances.
- Benefits: Enjoy career development opportunities, a dynamic work environment, and a chance to shape the future of luxury retail.
- Other info: Work in a vibrant Canary Wharf location with a focus on diversity and innovation.
- Why this job: Be part of a team that redefines luxury and creates unforgettable customer experiences.
- Qualifications: Previous retail management experience in luxury, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
We are seeking for an Assistant Boutique Manager for our new Creed Boutique in Canary Wharf, opening in September 2026, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.
This role supports the Boutique Manager in the achievement of objectives set by the Company. The Assistant Boutique Manager plays a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the Boutique through management, motivation, coaching and development of the team. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.
This role reports into the Boutique Manager with the Luxury Brand Ambassadors reporting into the Assistant Boutique Manager.
Key responsibilities
- Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels.
- Lead, coach and inspire the team to ensure they embrace their roles with dedication, commitment, and passion to provide high levels of service.
- Liaise with our Retail Training Team to ensure all the team participate in relevant training courses.
- Achieve sales and KPI targets as directed by the Boutique Manager.
- Communicate a clear brand experience and liaise with all support functions within the business.
- Maintain excellent standards in all areas of operational activity and drive sales and profitability.
- Demonstrate strong clienteling skills – build a loyal customer network and plan client networking events.
- Develop a strong sales plan, set financial targets and KPI’s for the team.
- Review performance data with the Boutique Manager to monitor departmental productivity and goal achievement.
- Ensure sales targets are met and that all Creed Boutique web orders are processed and dispatched on time.
- Support the Boutique Manager in managing stock levels and monitoring stock shrinkage.
- Maintain awareness of market trends in the retail industry.
- Ensure health and safety, legal and security issues are processed in a timely manner.
- Collaborate with the Boutique Manager to conduct probationary reviews and employee appraisals.
- Develop the team to provide business continuity and manage daily team-related matters.
- Motivate and supervise the team through a positive leadership style.
Skills/Experience Required
- Previous retail sales management experience ideally in a luxury environment.
- Ability to demonstrate a successful track record in leading and managing a team.
- High levels of attention to detail.
- Experience of dealing with clients/customers.
- Ability to demonstrate a creative flair and problem-solving skills.
- Excellent communication skills both written and verbal.
- Proficient in MS Office programs: Word, Excel, Outlook, PowerPoint.
Key Personal Qualities
- Highly organised team player, able to communicate with colleagues at all levels.
- Eager to learn and share knowledge.
- Pro-active attitude and flexible approach.
- Excellent time management, organisation, and prioritising skills.
- Ability to empower a team to achieve goals and targets.
- Ability to work effectively to meet deadlines.
This role is based in the new Creed Boutique, in Canary Wharf.
Why the House of Creed?
- Luxury Redefined: We offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity.
- Career Development: There are plentiful opportunities for professional development and career growth.
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
Assistant Boutique Manager in Plymouth employer: Creed
The House of Creed is an exceptional employer, offering a unique opportunity to work in a luxury retail environment at our new boutique in Canary Wharf. With a strong focus on career development, a commitment to diversity and inclusion, and a culture that celebrates innovation, employees are empowered to thrive and grow within the company while delivering unparalleled customer experiences. Join us to be part of a team that not only values your contributions but also invests in your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager in Plymouth
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Creed, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Creed!
We think you need these skills to ace Assistant Boutique Manager in Plymouth
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Creed, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Creed and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Creed that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Creed
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
