Boutique Manager in Manchester

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking a Boutique Manager to join our Boutique in Manchester, opening in September 2026, tasked with overseeing our Creed Fragrance division. This role requires a strong focus on driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week.

Purpose of the role

As a Boutique Manager, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

Key responsibilities

• Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
• Sales Excellence & Stock Management: Strategically achieve sales targets and maintain optimal stock levels. Deliver exceptional customer service to create memorable experiences and foster brand loyalty. Uphold impeccable standards of visual merchandising in the Boutique.
• Relationship Management: Cultivate and maintain strong relationships with stakeholders, both internally and externally. Collaborate with external agencies to execute promotional activities effectively.
• Compliance and Administration: Ensure adherence to company policies and streamline administrative processes for efficiency.
• Market Awareness: Stay informed about industry trends and provide strategic insights to enhance business performance.
• Communication and Reporting: Maintain transparent communication channels with superiors and stakeholders. Provide regular reports on sales performance and relevant activities.
• Leadership and Motivation: Exemplify positive leadership qualities and promptly address any challenges within the team. Clearly communicate expectations and provide ongoing support and guidance.
• Promotional Activities: Identify and capitalise on promotional opportunities to maximise brand visibility and sales. Collaborate with relevant parties to ensure the success of promotional initiatives.

This role is responsible for every aspect of the day-to-day management of the Creed Boutique, achieving sales and service targets to achieve a standard of luxury retail excellence.

Line of Reporting

Reporting directly to the Sales & Education Manager, the Boutique Manager is to ensure a seamless and exceptional customer experience.

Key Personal Qualities

• Proven track record in retail sales and management, particularly within the luxury fragrance or beauty sector.
• Exceptional leadership abilities and effective team management skills.
• Extensive knowledge of luxury products, with a focus on fragrances.
• Highly organised team players with effective communication skills.
• Demonstrated ability to exceed sales targets and drive business growth.
• Strong organisational skills and proficiency in administrative tasks.
• Familiarity with retail industry regulations and compliance standards.
• Eager to learn and share knowledge.
• Proactive and flexible approach.
• Excellent time management, organisational, and prioritising skills.

Location

This role is based in our Creed Boutique in Manchester.

Why the House of Creed?

• Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
• Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
• Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
• Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.