Assistant Boutique Manager (Permanent) in Manchester

We are seeking an Assistant Boutique Manager for our new Creed Boutique in Manchester, opening in September 2026, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.

This role supports the Boutique Manager in the achievement of objectives set by the Company. The Assistant Boutique Manager plays a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. The role drives success in KPI's for the Boutique through management, motivation, coaching and development of the team. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.

This role reports into the Boutique Manager with the Luxury Brand Ambassadors reporting into the Assistant Boutique Manager.

• Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels.
• Lead, coach and inspire the team to ensure they embrace their roles with dedication, commitment, and passion to provide high levels of service to our customers.
• Liaise with our Retail Training Team to ensure all the team participate in relevant training courses.
• Achieve sales and KPI targets as directed by the Boutique Manager.
• Communicate a clear brand experience and liaise with all support functions within the business.
• Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team.
• Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events.
• Develop a strong sales plan, set financial targets and KPI’s for the team with the Boutique Manager.
• Review performance data with the Boutique Manager to monitor and measure departmental productivity and goal achievement.
• Work directly with the team to ensure sales targets are met.
• Ensure all Creed Boutique web orders are processed and dispatched on a timely basis.
• Support the Boutique Manager in managing stock levels in line with sales forecasts and budgets.
• Monitor stock shrinkage and take pro-active steps to reduce it.
• Maintain awareness of market trends in the retail industry and discuss with the Boutique Manager ways to build the business.
• Ensure health and safety, legal and security issues are processed in a timely manner.
• Collaborate with the Boutique Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.
• Develop the team to provide business continuity and people development; manage daily team related people matters.
• Motivate and supervise the team through a positive leadership style to build a harmonious working environment.

Key Personal Qualities:

• Able to demonstrate a pro-active attitude and flexible approach.
• Excellent time management, organisation, and prioritising skills.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: There are plentiful opportunities for professional development and career growth.

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed.