At a Glance
- Tasks: Lead and grow our UK DTC Ecommerce business in the beauty sector.
- Company: Join a luxury brand with a focus on innovation and customer experience.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: London-based role with travel across the UK and Ireland; hybrid work model available.
- Why this job: Make a real impact in a dynamic ecommerce environment while driving customer acquisition.
- Qualifications: 3+ years in D2C Ecommerce, preferably with luxury brands; degree in Ecommerce or Digital Marketing.
The predicted salary is between 50000 - 60000 € per year.
We are looking to appoint an experienced DTC Ecommerce Manager to lead and grow our UK Online Direct-to-Consumer business. This is a hands-on role for an experienced ecommerce professional with a strong luxury trading mindset. You’ll own the performance of our DTC channel, driving sustainable and profitable growth by delivering the customer proposition to new customers. Sitting within our UK Ecommerce team, this role works closely with the wider UK Team including Marketing, Operations, Finance, E-Retail and Global digital teams. You’ll also manage and develop an Ecommerce Executive, helping to build capability and ensure smooth day-to-day execution. This role reports directly to the Head of Ecommerce and is ideal for someone who combines commercial sharpness, strategic thinking, and a growth mindset, that enjoys working cross-functionally to deliver shared regional goals.
Ecommerce Strategy & Trading
- Own and deliver the ecommerce strategy for the UK DTC business.
- Plan and manage the ecommerce trading calendar, ensuring activity aligns with brand and commercial priorities.
- Monitor performance, report on key KPIs and translate data into clear insights and actionable recommendations.
- Monitor the wider industry activities drawing inspiration and opportunities to support growth.
- Drive customer acquisition through premium value propositions via digital marketing channels (PPC, Paid Social, Affiliates etc).
- Embed a test-and-learn mindset across trading, onsite, and acquisition activity.
Website & CRO
- Continually refine the onsite experience using data driven results ensuring a seamless, mobile-first customer experience that reflects the brand and drives conversion.
- Act as the ecommerce lead for our Shopify site, identifying opportunities to improve UX and conversion.
- Suggest and help prioritise onsite improvements, working closely with internal teams and external development agencies.
Digital Agency Management
- Manage the Performance Marketing agency to ensure activity supports trading priorities and brand positioning.
- Confidently analyse and challenge performance results, and guide agencies with clear commercial direction.
Ecommerce Operations
- Forecast ecommerce demand and work closely with operations and warehouse teams.
- Monitor stock levels and product performance to inform trading decisions.
- Oversee ecommerce operational considerations including order flow management and fulfilment performance.
3+ years’ experience in D2C Ecommerce preferably with a luxury or premium DTC brand. A degree in Ecommerce/Digital Marketing related degree. Comfortable working with Shopify and analytical platforms such as GA4 and Power BI. Expertise in successfully driving customer acquisition via digital marketing channels exceeding year on year results. Confident managing agencies and interpreting performance data. This role is London Office based (EC1) at least three days per week with flexibility to work from home - one - two days per week. Role includes travel across the UK and Ireland.
Ecommerce Manager - Beauty in London employer: Creed
Join a dynamic and innovative team as an Ecommerce Manager in the heart of London, where you will lead the growth of our luxury DTC online business. We pride ourselves on fostering a collaborative work culture that encourages creativity and strategic thinking, offering ample opportunities for professional development and career progression. With a focus on employee well-being, we provide flexible working arrangements and a supportive environment that values your contributions and insights.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager - Beauty in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in ecommerce. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your past successes in ecommerce. This will help you stand out and demonstrate your ability to drive growth and improve customer experiences.
✨Tip Number 3
Prepare for interviews by researching the company’s ecommerce strategy and recent campaigns. Bring fresh ideas to the table that align with their goals, showing you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Ecommerce Manager - Beauty in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Ecommerce Manager role. Highlight your experience in DTC ecommerce, especially with luxury brands, and showcase any relevant achievements that demonstrate your ability to drive growth and manage teams.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to express your passion for ecommerce and how your strategic thinking aligns with our goals. Don’t forget to mention your experience with Shopify and digital marketing!
Showcase Your Analytical Skills:Since this role involves monitoring performance and translating data into insights, make sure to highlight your analytical skills. Share examples of how you've used data to inform decisions and improve ecommerce strategies in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Creed
✨Know Your Numbers
As an Ecommerce Manager, you'll need to demonstrate your ability to analyse performance data. Brush up on key metrics like conversion rates, customer acquisition costs, and ROI from digital marketing campaigns. Be ready to discuss how you've used these insights to drive growth in previous roles.
✨Showcase Your Strategic Mindset
Prepare to talk about your experience in developing and executing ecommerce strategies. Think of specific examples where you aligned trading calendars with brand priorities and how you monitored KPIs to inform decisions. This will show that you can think strategically while being hands-on.
✨Familiarise Yourself with Shopify
Since this role involves acting as the ecommerce lead for a Shopify site, make sure you're comfortable discussing your experience with the platform. Highlight any specific improvements you've made to user experience or conversion rates in past roles, as this will resonate well with the interviewers.
✨Cross-Functional Collaboration
This position requires working closely with various teams. Prepare examples of how you've successfully collaborated with marketing, operations, and finance in the past. Emphasising your ability to work cross-functionally will demonstrate that you're a team player who can help achieve shared goals.
