At a Glance
- Tasks: Lead and grow our UK DTC Ecommerce business with a hands-on approach.
- Company: Join a luxury brand focused on innovative ecommerce strategies.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with travel opportunities across the UK and Ireland.
- Why this job: Make an impact in the luxury ecommerce space while developing your skills.
- Qualifications: 3+ years in D2C Ecommerce, preferably with a luxury brand.
The predicted salary is between 40000 - 50000 € per year.
We are looking to appoint an experienced DTC Ecommerce Manager to lead and grow our UK Online Direct-to-Consumer business. This is a hands-on role for an experienced ecommerce professional with a strong luxury trading mindset. You’ll own the performance of our DTC channel, driving sustainable and profitable growth by delivering the customer proposition to new customers.
Sitting within our UK Ecommerce team, this role works closely with the wider UK Team including Marketing, Operations, Finance, E-Retail and Global digital teams. You’ll also manage and develop an Ecommerce Executive, helping to build capability and ensure smooth day-to-day execution. This role reports directly to the Head of Ecommerce and is ideal for someone who combines commercial sharpness, strategic thinking, and a growth mindset, that enjoys working cross-functionally to deliver shared regional goals.
Ecommerce Strategy & Trading- Own and deliver the ecommerce strategy for the UK DTC business.
- Plan and manage the ecommerce trading calendar, ensuring activity aligns with brand and commercial priorities.
- Monitor performance, reporting on key KPIs and translating data into clear insights and actionable recommendations.
- Monitor the wider industry activities drawing inspiration and opportunities to support growth.
- Drive customer acquisition through premium value propositions via digital marketing channels (PPC, Paid Social, Affiliates etc).
- Embed a test-and-learn mindset across trading, onsite, and acquisition activity.
- Continually refine the onsite experience using data driven results ensuring a seamless, mobile-first customer experience that reflects the brand and drives conversion.
- Act as the ecommerce lead for our Shopify site, identifying opportunities to improve UX and conversion.
- Suggest and help prioritise onsite improvements, working closely with internal teams and external development agencies.
- Manage the Performance Marketing agency to ensure activity supports trading priorities and brand positioning.
- Confidently analyse and challenge performance results, and guide agencies with clear commercial direction.
- Forecast ecommerce demand and work closely with operations and warehouse teams.
- Monitor stock levels and product performance to inform trading decisions.
- Oversee ecommerce operational considerations including order flow management and fulfilment performance.
3+ years’ experience in D2C Ecommerce preferably with a luxury or premium DTC brand. A degree in Ecommerce/Digital Marketing related degree. Comfortable working with Shopify and analytical platforms such as GA4 and Power BI. Expertise in successfully driving customer acquisition via digital marketing channels exceeding year on year results. Confident managing agencies and interpreting performance data. This role is London Office based (EC1) at least three days per week with flexibility to work from home - one - two days per week. Role includes travel across the UK and Ireland.
ECommerce Executive | Retail in London employer: Creed
Join a dynamic and innovative team at the forefront of luxury retail, where your expertise as an ECommerce Executive will be valued and nurtured. With a strong focus on employee growth and collaboration, our London office offers a vibrant work culture that encourages creativity and strategic thinking. Enjoy the flexibility of hybrid working while being part of a company that prioritises sustainable growth and customer satisfaction in the ever-evolving DTC landscape.
StudySmarter Expert Advice🤫
We think this is how you could land ECommerce Executive | Retail in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ecommerce projects and successes. This is a great way to demonstrate your expertise and make a lasting impression on hiring managers.
✨Tip Number 3
Prepare for interviews by researching the company and its competitors. Understand their ecommerce strategy and be ready to discuss how you can contribute to their growth. Tailor your answers to reflect their values and goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace ECommerce Executive | Retail in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of ECommerce Executive. Highlight your experience in DTC ecommerce, especially with luxury brands, and showcase any relevant achievements that demonstrate your commercial sharpness and strategic thinking.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Use it to express your passion for ecommerce and how your skills align with our goals. Don’t forget to mention your experience with Shopify and digital marketing channels!
Showcase Your Analytical Skills:Since this role involves monitoring performance and translating data into insights, make sure to highlight your analytical skills. Share examples of how you've used data to drive decisions and improve ecommerce performance in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Creed
✨Know Your Numbers
Make sure you come prepared with key performance indicators (KPIs) that you've worked with in the past. Be ready to discuss how you monitored and improved these metrics, especially in relation to customer acquisition and conversion rates.
✨Showcase Your Strategy Skills
Be prepared to talk about your experience in developing and executing ecommerce strategies. Think of specific examples where you aligned trading calendars with brand priorities and how you used data to drive decisions.
✨Familiarise Yourself with Shopify
Since this role involves working with Shopify, brush up on your knowledge of the platform. Be ready to discuss any improvements you've made to user experience (UX) and how those changes impacted conversion rates.
✨Cross-Functional Collaboration
This position requires working closely with various teams. Prepare examples of how you've successfully collaborated with marketing, operations, and finance teams in the past to achieve shared goals. Highlight your communication skills and ability to work cross-functionally.
