At a Glance
- Tasks: Support eCommerce operations, reporting, and campaign planning for luxury fragrances.
- Company: Join the House of Creed, a renowned luxury perfume house.
- Benefits: Gain valuable experience in a dynamic environment with career growth opportunities.
- Other info: Diversity and inclusion are celebrated; all backgrounds are encouraged to apply.
- Why this job: Be part of an innovative team creating unique scents and luxury experiences.
- Qualifications: Strong analytical skills, CRM experience, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
About the House of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About the role
We are seeking an Assistant eCommerce Manager for a period of 9 to 12 months to join our London office based near St Pauls. The Assistant eCommerce Manager – Europe supports the day-to-day trading, reporting and operational delivery of the EU eCommerce business hosted by The Hut Group (THG). This role works across reporting & analytics, CRM, paid media support, on-site execution, and wider eCommerce operations.
Key responsibilities
- Reporting & Performance Analysis
- Deliver and present regular performance reporting (weekly, monthly, campaign and ad hoc) using tools such as: Tableau (via THG), Google Analytics, Ometria and Looker Studio.
- Support insight generation across key KPIs, identifying trends, risks and opportunities.
- Produce channel-level reporting, with a particular focus on CRM and campaign performance.
- Ecommerce Calendar & Trade Planning
- Support campaign planning, launches and post-campaign analysis across EU markets.
- CRM & Email Marketing
- Build, QA and schedule emails within the CRM/email platform, including translation for local markets.
- Segment customer audiences for campaigns, activations and sampling initiatives.
- Build and maintain automated and campaign-based CRM journeys.
- Paid Media Support
- Coordinate copy translations for paid media assets via translation agencies.
- Build audience segments and sync CRM customer lists to paid media platforms for targeting.
- On-site & Platform Management
- Build and maintain a strong working relationship with the THG platform/account lead via ticket portal.
- Support new product creation, including translation of product copy.
- Merchandising & Content
- Upload and maintain site content including homepage campaigns, PLPs, blogs and campaign landing pages.
- Support merchandising activity including special offers and promotional setups.
- Customer Service Support
- Support Customer Service with responses where required.
- Review monthly CS transcripts and provide structured feedback to THG.
Skills/Experiences desired
- Strong analytical and reporting capability, with experience in GA, Tableau, CRM platforms and dashboards.
- Hands-on experience with CRM, email marketing and audience segmentation.
- Excellent attention to detail and ability to manage multiple workstreams.
- Highly organised with strong communication skills and confidence managing external agencies.
- Photoshop experience.
- Ideally, experience of working with THG.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
- Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
Assistant eCommerce Manager (9-12 months contract) in London employer: Creed
The House of Creed is an exceptional employer, offering a unique opportunity to work in the heart of London within a luxury perfume house renowned for its artisan fragrances. With a strong focus on innovation and diversity, employees benefit from a collaborative work culture that encourages creativity and professional growth, alongside access to comprehensive career development opportunities. Joining our team means being part of a brand that not only values excellence but also fosters an inclusive environment where every voice is heard.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant eCommerce Manager (9-12 months contract) in London
✨Tip Number 1
Get to know the House of Creed inside out! Research their products, values, and recent campaigns. This way, when you land that interview, you can show off your passion and understanding of their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to eCommerce and CRM. Think about how your skills align with their needs, especially in reporting and performance analysis. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at the House of Creed.
We think you need these skills to ace Assistant eCommerce Manager (9-12 months contract) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Assistant eCommerce Manager role. Highlight relevant experience in reporting, CRM, and eCommerce operations. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the House of Creed and how your background makes you a perfect fit for this role. Let us know what excites you about working with us!
Show Off Your Analytical Skills:Since this role involves a lot of reporting and performance analysis, be sure to showcase your analytical skills. Mention any tools you’ve used like Google Analytics or Tableau, and share examples of how you’ve used data to drive decisions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Creed
✨Know Your Numbers
Make sure you brush up on your analytical skills before the interview. Be prepared to discuss how you've used tools like Google Analytics and Tableau in past roles. Having specific examples of how you've identified trends or improved performance will show that you're ready to hit the ground running.
✨CRM Savvy
Since this role involves a lot of CRM work, it’s crucial to demonstrate your experience with email marketing and audience segmentation. Bring examples of successful campaigns you've managed, and be ready to talk about how you built customer journeys that drove engagement.
✨Be Organised
The Assistant eCommerce Manager needs to juggle multiple tasks, so show off your organisational skills. Prepare to discuss how you prioritise your workload and manage deadlines. Maybe even share a time when your organisation led to a successful project outcome.
✨Show Your Passion for Luxury
The House of Creed is all about luxury and innovation, so make sure you convey your enthusiasm for the brand and its products. Research their fragrances and be ready to discuss what excites you about their offerings and how you can contribute to enhancing the luxury experience for customers.
