At a Glance
- Tasks: Support the Boutique Manager in delivering a luxurious customer experience and achieving sales targets.
- Company: The House of Creed, a prestigious luxury fragrance brand with a rich heritage.
- Benefits: Competitive salary, career development opportunities, and a vibrant team culture.
- Other info: Work in a creative environment that values diversity and innovation.
- Why this job: Join a dynamic team and shape the future of luxury retail while making a real impact.
- Qualifications: Previous retail management experience, strong leadership skills, and a passion for luxury.
The predicted salary is between 29700 - 36300 £ per year.
Founded in 1760, The House of Creed has cultivated the art of fine craftsmanship across seven generations, shaping a distinctive vision of Haute Perfumery where British tailoring meets French savoir-faire.
Guided by its Art of Millésime, the finest ingredients are hand-weighed and aged in its ateliers near the Château de Fontainebleau, France.
Through these meticulous steps, the House preserves and reinvents its heritage of savoir-faire, crafting timeless fragrances as a seal of elegance.
About the role
We are seeking for an Assistant Boutique Manager for our Creed Boutique in Mount Street, Mayfair, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business.
This is a full-time role 5 days, 37.5 hours per week.
Purpose of the role
This role supports the Boutique Manager in the achievement of objectives set by the Company.
The Assistant Boutique Manager plays a pivotal role in upholding the brand`s prestige and delivering an unparalleled customer experience.
The role drives success in KPI's for the Boutique through management, motivation, coaching and development of the team.
The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.
Line of Reporting
This role reports into the Boutique Manager with the Luxury Brand Ambassadors reporting into the Assistant Boutique Manager
Key responsibilities
Including but not limited to
- Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels making sure that the customer service experience is being constantly delivered.
- Lead, coach and inspire the team to ensure they embrace their roles with the same level of dedication, commitment, and passion to provide high levels of service to our customers to required standards using the tools and training provided to facilitate them.
To liaise with our Retail Training Team to ensure all the team participate in the relevant training courses to provide a consistent customer service aligned to global guidelines.
- Achieve sales and KPI targets as directed by the Boutique Manager, sharing with the team in a motivational and achievable manner.
- Communicate a clear brand experience and liaise with all support functions within the business
- Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, whilst managing boutique budgets in conjunction with the Head of Retail.
- Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store
- Develop a strong sales plan, set financial targets and KPI’s for the team with the Boutique Manager.
- Review performance data with the Boutique Manager that includes financial, sales, and activity reports and spreadsheets, to monitor and measure departmental productivity, goal achievement, and overall effectiveness
- Working directly with the team to ensure sales targets are met
- Ensuring all Creed Boutique web orders are processed and dispatched on a timely basis with such orders wrapped and packed according to company guidelines
- Support the Boutique Manager in managing stock levels in line with sales forecasts and budgets
- Support the Boutique Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage wherever possible
- Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what relevant competitors are doing and discuss with the Boutique Manager ways to build the business.
- Ensuring health and safety, legal and security issues are processed in a timely manner
- Talent Acquisition: Collaborate with the Boutique Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.
- Develop the team to provide business continuity and people development; manage daily team related people matters, absence, sickness, holidays, rotas and lead by example at all times.
Ensure the team are educated in how to use the on-counter technology to further support the business.
- Motivate and supervise the team through a positive leadership style to build a harmonious working environment with regular updates on all aspects of their role and business performance.
Manage situations that require attention, ie. personal grooming, punctuality, poor attendance, weak sales performance.
Skills/Experience Required
- Previous retail sales management experience ideally in a luxury environment
- Ability to demonstrate a successful track record in leading and managing a team.
- High levels of attention to detail.
- Experience of dealing with clients/customers.
- Ability to demonstrate a creative flair and problem-solving skills.
- Excellent communication skills both written and verbal.
- Proficient to use MS Office programs: Word, Excel, Outlook, Powerpoint.
- Key Personal Qualities
- Highly organised team player, able to communicate with colleagues at all levels of the business.
- Eager to learn and share their knowledge
- Able to demonstrate a pro-active attitude and flexible approach.
- Excellent time management, organisation, and prioritising skills.
- To empower a team to achieve goals and targets.
- Ability to work effectively to meet deadlines.
- Please note that these are not exhaustive lists
This role is based in Mount Street Boutique.
Why the House of Creed?
Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed.
Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.
If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.
We very much value your interest in our company.
Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role.
Thank you for your understanding.
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Assistant Boutique Manager in City of Westminster employer: Creed
Creed offers an exceptional work environment for those passionate about luxury fragrances, with a focus on employee growth and development. Located in the vibrant Canary Wharf, our new boutique will provide a unique opportunity to be part of a prestigious brand while enjoying a supportive culture that values teamwork and excellence in customer service. Join us to not only drive sales but also create unforgettable experiences for our clientele, all while being part of a dynamic and innovative team.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager in City of Westminster
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Creed, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Creed!
We think you need these skills to ace Assistant Boutique Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Creed, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Creed and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Creed that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Creed
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
