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- Tasks: Lead a team to drive sales and deliver exceptional customer experiences in luxury retail.
- Company: Join the prestigious House of Creed at Harrods Knightsbridge.
- Benefits: Full-time role with opportunities for career development and growth.
- Why this job: Be part of a luxury brand and create memorable experiences for customers.
- Qualifications: Retail management experience, strong leadership, and sales skills required.
- Other info: Diverse team culture that values creativity and innovation.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a Retail Business Manager for Creed in the Harrods Knightsbridge, to join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service, leading, managing and coaching a team of Luxury Brand Ambassadors. This is a full-time role 5 days, 37.5 hours per week.
As a Retail Business Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
- Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
Sales Excellence:
- Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
Customer Service:
- Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. This role is responsible for every aspect of the day-to-day management of the Creed counter, achieving sales and service targets to achieve a standard of luxury retail excellence. Reporting directly to the Sales & Education Manager, the Retail Business Manager will lead the Account Manager and Luxury Brand Ambassadors to ensure a seamless and exceptional customer experience.
Creating a Luxurious Customer Experience:
- Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.
Sales and KPI Achievement:
- Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience.
- Maintain operational excellence, driving sales and profitability.
- Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.
Sales Planning and Review:
- Develop and implement a robust sales plan, setting financial targets and KPIs.
- Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.
Stock Management:
- Stay informed about retail industry trends and competitor activities.
Proven track record in retail sales and management experience, preferably within a luxury fragrance or beauty environment. Exceptional leadership abilities and effective team management skills. Demonstrate ability to exceed sales targets and drive business growth. High attention to detail and creative problem-solving skills. Proficiency in MS Office programmes.
Key Personal Qualities:
- Demonstrate a proactive and flexible approach.
- Exhibit excellent time management, organisational, and prioritising skills.
Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Job Applicant Privacy Policy: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).
Business / Retail Manager in City of London employer: Creed
Contact Detail:
Creed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business / Retail Manager in City of London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Creed's history, values, and product range. This will not only impress your interviewers but also help you connect with the brand's ethos.
✨Tip Number 2
Practice your storytelling skills! As a Retail Business Manager, you'll need to engage customers with compelling narratives about the products. Think of ways to weave in personal experiences or customer success stories during your interview.
✨Tip Number 3
Showcase your leadership style! Be ready to discuss how you've motivated teams in the past. Share specific examples of how you've coached team members to achieve sales targets and deliver exceptional customer service.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the role and the team dynamics. This shows your genuine interest in the position and helps you assess if it's the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Business / Retail Manager in City of London
Some tips for your application 🫡
Show Your Passion for the Brand: When writing your application, let your enthusiasm for Creed and its fragrances shine through. We want to see how much you love the brand and how you can share that passion with customers.
Highlight Your Leadership Skills: Make sure to showcase your experience in leading and coaching teams. We’re looking for someone who can motivate our Luxury Brand Ambassadors, so share examples of how you've successfully managed a team in the past.
Demonstrate Sales Success: Include specific achievements related to sales targets and KPIs in your application. We want to know how you've driven sales in previous roles and what strategies worked best for you.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We’re looking for someone who can create memorable customer experiences, so show us how you connect with people!
How to prepare for a job interview at Creed
✨Know Your Brand Inside Out
Before the interview, dive deep into Creed's history, values, and product range. Being able to discuss the brand's heritage and unique selling points will show your passion and commitment, which is crucial for a Retail Business Manager.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Highlight your coaching and mentoring experiences, as well as any strategies you've implemented to drive sales and enhance customer service. This will demonstrate your ability to motivate and manage Luxury Brand Ambassadors effectively.
✨Master the Art of Storytelling
Since driving sales involves engaging customers, practice your storytelling skills. Be ready to explain how you would communicate product features and benefits in a way that captivates customers and enhances their shopping experience.
✨Be Ready with Data
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be prepared to discuss how you've used data to inform sales strategies and improve operational excellence in previous roles. This shows you're results-driven and understand the importance of metrics in achieving success.