At a Glance
- Tasks: Support eCommerce operations, reporting, and campaign planning for luxury fragrances.
- Company: Join the House of Creed, a renowned luxury perfume house.
- Benefits: Gain valuable experience in a dynamic environment with career development opportunities.
- Other info: Diversity and inclusion are celebrated; all backgrounds are encouraged to apply.
- Why this job: Be part of an innovative team creating unique scents and enhancing customer experiences.
- Qualifications: Strong analytical skills, CRM experience, and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
We are seeking an Assistant eCommerce Manager for a period of 9 to 12 months to join our London office based near St Pauls. The Assistant eCommerce Manager – Europe supports the day-to-day trading, reporting and operational delivery of the EU eCommerce business hosted by The Hut Group (THG). This role works across reporting & analytics, CRM, paid media support, on-site execution, and wider eCommerce operations.
Key responsibilities
- Deliver and present regular performance reporting (weekly, monthly, campaign and ad hoc) using tools such as: Tableau (via THG), Google Analytics, Ometria and Looker Studio.
- Support insight generation across key KPIs, identifying trends, risks and opportunities.
- Produce channel-level reporting, with a particular focus on CRM and campaign performance.
- Support campaign planning, launches and post-campaign analysis across EU markets.
- Build, QA and schedule emails within the CRM/email platform, including translation for local markets.
- Segment customer audiences for campaigns, activations and sampling initiatives.
- Build and maintain automated and campaign-based CRM journeys.
- Coordinate copy translations for paid media assets via translation agencies.
- Build audience segments and sync CRM customer lists to paid media platforms for targeting.
- Build and maintain a strong working relationship with the THG platform/account lead via ticket portal.
- Support new product creation, including translation of product copy.
- Upload and maintain site content including homepage campaigns, PLPs, blogs and campaign landing pages.
- Support merchandising activity including special offers and promotional setups.
- Support Customer Service with responses where required.
- Review monthly CS transcripts and provide structured feedback to THG.
Skills/Experiences desired
- Strong analytical and reporting capability, with experience in GA, Tableau, CRM platforms and dashboards.
- Hands-on experience with CRM, email marketing and audience segmentation.
- Excellent attention to detail and ability to manage multiple workstreams.
- Highly organised with strong communication skills and confidence managing external agencies.
- Photoshop experience.
- Ideally, experience of working with THG.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
- Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
Assistant eCommerce Manager (9-12 months contract) in City of London employer: Creed
The House of Creed is an exceptional employer, offering a unique opportunity to work in the heart of London within a luxury perfume house renowned for its artisan fragrances. With a strong emphasis on innovation, diversity, and career development, employees are encouraged to grow professionally while being part of a creative team that values collaboration and excellence. The supportive work culture and commitment to employee well-being make it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant eCommerce Manager (9-12 months contract) in City of London
✨Get to Know the E-commerce Scene
Dive into online communities where e-commerce enthusiasts hang out, like e-commerce Facebook groups or Reddit forums. You'll get the scoop on job openings and trends that are crucial for landing temporary roles.
✨Attend E-commerce Events and Job Fairs
Keep an eye out for local e-commerce networking events and job fairs. These are golden opportunities to meet hiring managers in person, and you can really showcase your enthusiasm and skills face-to-face.
✨Leverage Seasonal Opportunities
With temporary roles, there's a lot of seasonal hiring in e-commerce, especially around Black Friday and Christmas. Make sure you're applying during these peak times and check if Creed is gearing up for the holiday rush.
✨Get Your Hands Dirty on Platforms
Familiarise yourself with popular e-commerce platforms like Shopify or WooCommerce and maybe even create a little project of your own. Showing practical knowledge will impress potential employers like Creed and demonstrate your commitment to the field.
We think you need these skills to ace Assistant eCommerce Manager (9-12 months contract) in City of London
Some tips for your application 🫡
Show Off Your E-commerce Savvy:For a role in e-commerce like Assistant eCommerce Manager (9-12 months contract) at Creed, really highlight any experience you have with online retail platforms. Have you worked with Shopify, WooCommerce, or Amazon? Mention these specifics in your CV to show you understand the landscape and the tools of the trade.
Data Skills are a Winner:E-commerce thrives on data. If you've got experience analysing customer behaviour or tracking sales metrics, make sure to weave that into your application. Include any relevant certifications or courses that show your skills in data analysis – this could set you apart!
Catch Their Attention in Your Cover Letter:Since this is a temporary role, your motivation is key. Use your cover letter to convey your enthusiasm for the e-commerce industry and your eagerness to contribute quickly. Let them know how you can hit the ground running – they’ll appreciate your proactiveness!
Keep it Concise and Relevant:Temporary positions often move fast, so keep your CV and cover letter clear and to the point. Focus on the experiences that most directly relate to Assistant eCommerce Manager (9-12 months contract) at Creed. A tight, well-structured application shows you value their time and makes a good impression right off the bat!
How to prepare for a job interview at Creed
✨Show Off Your E-Commerce Know-How
Don't just tell them you're familiar with e-commerce; bring concrete examples! Talk about specific platforms like Shopify or WooCommerce that you've used, or any success stories from past projects. They'll love hearing about how you've navigated challenges or optimised sales strategies.
✨Be Ready for Real-Time Problem Solving
Expect questions that put you in the hot seat regarding customer experience scenarios or inventory management. They might ask you how you would handle a sudden stock shortage or a spike in demand. Practice thinking on your feet so you can show off your problem-solving chops!
✨Demonstrate Your Flexibility and Adaptability
Since this is a temporary role, it's all about being quick on the uptake. Highlight experiences where you've had to learn on the job or adapt to new systems quickly. They’ll want to see that you can hit the ground running without needing too much hand-holding.
✨Keep Your Digital Toolkit Sharp
Familiarise yourself with the latest e-commerce tools and trends, like SEO practices for online stores or analytics tools like Google Analytics. If you have experience with A/B testing or managing online promotions, be ready to talk about it. This kind of knowledge will set you apart from other candidates!
