At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales in luxury fragrances.
- Company: Join the prestigious House of Creed at Harrods Knightsbridge.
- Benefits: Enjoy career development opportunities and be part of a diverse, innovative team.
- Other info: Full-time role with a focus on operational excellence and client engagement.
- Why this job: Elevate luxury retail experiences and make a real impact in a renowned brand.
- Qualifications: Retail management experience, passion for luxury products, and strong leadership skills.
The predicted salary is between 25000 - 31200 £ per year.
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
We are seeking a Retail Business Manager for Creed in Harrods Knightsbridge, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service, leading, managing and coaching a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position. This is a full-time role 5 days, 37.5 hours per week.
As a Retail Business Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.
Key responsibilities include but are not limited to:
- Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed fragrances and ensure your team is equally knowledgeable. Provide guidance, motivation and ongoing training to Luxury Brand Ambassadors.
- Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
- Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
- Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.
- Day to Day Key Responsibilities: Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service. Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience. Maintain operational excellence, driving sales and profitability. Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events. Develop and implement a robust sales plan, setting financial targets and KPIs. Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness. Manage stock levels and stay informed about retail industry trends and competitor activities.
Skills/Experience Required:
- Proven track record in retail sales and management experience, preferably within a luxury fragrance or beauty environment.
- Exceptional leadership abilities and effective team management skills.
- Extensive knowledge of luxury products, with a focus on fragrances.
- Demonstrate ability to exceed sales targets and drive business growth.
- High attention to detail and creative problem-solving skills.
- Experience in client/customer interactions.
- Proficiency in MS Office programmes.
Key Personal Qualities:
- Highly organised team players with effective communication skills.
- Eager to learn and share knowledge.
- Proactive and flexible approach.
- Excellent time management, organisational, and prioritising skills.
This role is based in Harrods Knightsbridge.
Why the House of Creed?
- Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
- Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
- Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
- Career Development: There are plentiful opportunities for professional development and career growth.
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.
Locations
Retail Business Manager in City of London, London employer: Creed
The House of Creed is an exceptional employer, offering a unique opportunity to work in the prestigious Harrods Knightsbridge, where luxury and customer experience are paramount. With a strong focus on employee growth, we provide comprehensive training and development opportunities, fostering a culture of innovation and inclusivity. Join us to be part of a team that not only values your contributions but also encourages you to elevate the art of fragrance in a truly luxurious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Business Manager in City of London, London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Creed, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Creed!
We think you need these skills to ace Retail Business Manager in City of London, London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Creed, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Creed and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Creed that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Creed
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
