Business / Retail Manager

We are seeking a Retail Business Manager for Creed in the Selfridges Trafford Park, to join our esteemed department store, tasked with overseeing our Creed fragrance division. The role requires a strong focus on driving sales, delivering exceptional customer service, leading, managing and coaching a team of Luxury Brand Ambassadors. This is a full-time role 5 days, 37.

As a Retail Business Manager for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service.

• Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits.
• Customer Service: Deliver exceptional customer service to create memorable experiences and foster brand loyalty.
• Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards.

This role is responsible for every aspect of the day-to-day management of the Creed counter, achieving sales and service targets to achieve a standard of luxury retail excellence. Reporting directly to the Sales & Education Manager, the Retail Business Manager will lead the Account Manager and Luxury Brand Ambassadors to ensure a seamless and exceptional customer experience.

Creating a Luxurious Customer Experience: Elevate customer experiences beyond customary standards, ensuring a consistent delivery of exceptional service.

Sales and KPI Achievement: Attain sales and KPI targets through motivational and achievable strategies, cultivating a clear brand experience. Maintain operational excellence, driving sales and profitability. Demonstrate strong clienteling skills, building a loyal customer network, and orchestrating client networking events.

Sales Planning and Review: Develop and implement a robust sales plan, setting financial targets and KPIs. Review performance data to monitor departmental productivity, goal achievement, and overall effectiveness.

Stock Management: Stay informed about retail industry trends and competitor activities.

Proven track record in retail sales and management experience, preferably within a luxury fragrance or beauty environment. Exceptional leadership abilities and effective team management skills. Demonstrate ability to exceed sales targets and drive business growth. High attention to detail and creative problem-solving skills. Proficiency in MS Office programmes.

Key Personal Qualities: Demonstrate a proactive and flexible approach. Exhibit excellent time management, organisational, and prioritising skills.

Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.

Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s).