Assistant Boutique Manager

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

We are seeking for an Assistant Boutique Manager for our Creed Boutique in our new Bicester Village Boutique, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.

This role supports the Boutique Manager in the achievement of objectives set by the Company. The Assistant Boutique Manager plays a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. The role drives success in KPIs for the Boutique through management, motivation, coaching and development of the team. The Assistant Manager will support the Boutique Manager in all aspects of running the business and will efficiently take control of the business in the Boutique Manager's absence.

This role reports into the Boutique Manager with the Luxury Brand Ambassadors reporting into the Assistant Boutique Manager.

Key responsibilities

• Support the Boutique Manager in creating a luxurious customer experience which exceeds customary standards and service levels.
• Lead, coach and inspire the team to ensure they embrace their roles with dedication, commitment, and passion to provide high levels of service to our customers.
• Liaise with our Retail Training Team to ensure all the team participate in relevant training courses.
• Achieve sales and KPI targets as directed by the Boutique Manager.
• Communicate a clear brand experience and liaise with all support functions within the business.
• Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team.
• Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events.
• Develop a strong sales plan, set financial targets and KPIs for the team with the Boutique Manager.
• Review performance data with the Boutique Manager to monitor and measure departmental productivity.
• Ensure sales targets are met.
• Process and dispatch all Creed Boutique web orders on a timely basis.
• Support the Boutique Manager in managing stock levels in line with sales forecasts and budgets.
• Monitor stock shrinkage and take pro-active steps to reduce it.
• Maintain awareness of market trends in the retail industry.
• Ensure health and safety, legal and security issues are processed in a timely manner.
• Collaborate with the Boutique Manager to conduct probationary reviews and employee appraisals.
• Develop the team to provide business continuity and manage daily team related matters.
• Motivate and supervise the team through a positive leadership style.

Skills/Experience Required

• Previous retail sales management experience ideally in a luxury environment.
• Ability to demonstrate a successful track record in leading and managing a team.
• High levels of attention to detail.
• Experience of dealing with clients/customers.
• Ability to demonstrate a creative flair and problem-solving skills.
• Excellent communication skills both written and verbal.
• Proficient in MS Office programs: Word, Excel, Outlook, PowerPoint.

Key Personal Qualities

• Highly organised team player, able to communicate with colleagues at all levels of the business.
• Eager to learn and share their knowledge.
• Able to demonstrate a pro-active attitude and flexible approach.
• Excellent time management, organisation, and prioritising skills.
• Ability to empower a team to achieve goals and targets.
• Ability to work effectively to meet deadlines.

This role is based in the Creed Boutique at Bicester Village.

Why the House of Creed?

• Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience.
• Innovation: Be part of a team that thrives on pushing boundaries.
• Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity.
• Career Development: There are plentiful opportunities for professional development and career growth.

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply.