Account Manager

The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

Overview

We are seeking an Account Manager for Creed in Selfridges W1. The role is a full‑time position (5 days, 37.5 hours per week) and is responsible for overseeing the Creed fragrance division, driving sales, delivering exceptional customer service and managing a team of Luxury Brand Ambassadors. If you possess a passion for luxury products and robust leadership capabilities, we encourage you to apply for this pivotal position.

Purpose of the Role

This role supports the Business Manager in achieving objectives set by the Company. The Account Manager plays a pivotal role in upholding the brand’s prestige and delivering an unparalleled customer experience. Tasks include supporting the Business Manager, managing and motivating the team, taking control of the business in the Business Manager’s absence, and ensuring all aspects of running the business are executed efficiently.

Line of Reporting

Reports to the Business Manager. Luxury Brand Ambassadors report directly to the Account Manager.

Key Responsibilities

• Support the Business Manager in creating a luxurious customer experience that exceeds customary standards and service levels.
• Lead, coach and inspire the team to embrace their roles with dedication and passion, ensuring high levels of service to customers. Liaise with the Retail Training Team to ensure all team members complete relevant training courses.
• Achieve sales and KPI targets as directed by the Business Manager.
• Communicate a clear brand experience and liaise with all support functions within the business.
• Maintain excellent standards in all areas of operational activity and drive sales and profitability through the performance and development of the team, while managing budgets in conjunction with the Head of Retail.
• Demonstrate strong clienteling skills – build a loyal customer network, plan and attend client networking events in and outside the store.
• Develop a strong sales plan, set financial targets and KPIs for the team in partnership with the Business Manager.
• Review performance data with the Business Manager, including financial, sales and activity reports, to monitor and measure departmental productivity and overall effectiveness.
• Work directly with the team to ensure sales targets are met.
• Support the Business Manager in managing stock levels in line with sales forecasts and budgets.
• Support the Business Manager in monitoring stock shrinkage and taking pro‑active steps to reduce shrinkage wherever possible.
• Maintain awareness of market trends, understand forthcoming customer initiatives, monitor competitor activity and discuss ways to build the business with the Business Manager.
• Collaborate with the Business Manager to conduct probationary reviews, employee appraisals and general performance feedback sessions.
• Develop the team to provide business continuity and people development; manage daily team‑related people matters, absence, sickness, holidays, rotas and lead by example at all times. Ensure the team is educated in using on‑counter technology.
• Motivate and supervise the team through a positive leadership style to build a harmonious working environment, providing regular updates on all aspects of their role and business performance. Manage situations requiring attention, such as personal grooming, punctuality, poor attendance or weak sales performance.

Skills / Experience Required

• Previous retail sales management experience ideally in a luxury environment.
• Ability to demonstrate a successful track record in leading and managing a team.
• High levels of attention to detail.
• Experience dealing with clients/customers.
• Creative flair and problem‑solving skills.
• Excellent written and verbal communication skills.
• Proficiency in MS Office programs: Word, Excel, Outlook, PowerPoint.

Key Personal Qualities

• Highly organised team player, able to communicate with colleagues at all levels of the business.
• Eager to learn and share knowledge.
• Pro‑active attitude and flexible approach.
• Excellent time management, organisation and prioritising skills.
• Ability to empower a team to achieve goals and targets.
• Effective deadline‑driven work ethic.

Location

This role is based in Selfridges London W1.

Why the House of Creed?

Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth.

Job Applicant Privacy Policy

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include sharing your details with hiring manager(s).

The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application.

We very much value your interest in our company. Due to a high level of applications, we regret to be able to contact only those candidates we feel are best suited for this role. Thank you for your understanding.