QuickSTAT - Air Logistics Healthcare Operational Care Specialist - night shift
Job description:
In this role, you'll be responsible for overseeing and coordinating all QuickSTAT operational activities, making sure everything runs smoothly and in line with company policies. You'll work closely with our Customer Service and Sales teams to deliver an excellent experience for our clients and ensure their needs are met. QuickSTAT operates 24/7, and this position has the following shift pattern - 4 of 4 off, 19.30h - to 7.30h.
How you create impact
- Work as part of the daily operations of the LHR Control Tower team.
- Managing daily email volumes in the Control Group inbox.
- Develop and implement customer focused operational policies and procedures
- Assist with complex and escalated Operational issues in accordance with the Operations Manager / Supervisor.
- Monitor accuracy of reporting and data base information
- Co-ordinate customer service projects and initiatives
- To ensure Network / Vendor partner compliance to all agreed company policies, procedures and pricing structures
What we would like you to bring
- Experience in Customer Service
- Knowledge of freight forwarding is a plus
- Excellent understanding of World Geography and awareness of different time zones
- Excellent time management and problem solving skills
- Good communication skills and analytical ability
- Ability to take initiative
What's in it for you
As well as our competitive pay rates and superb training opportunities, we also offer a great working environment.
You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
- 26 days holidays plus bank holidays
- 2 volunteering days per year
- 3 x Life Assurance Option if you join the KN Route2 pension scheme
- A tailored personal development and training programme.
- Trusted and empowered to deliver and be your best.
- We are happy to talk about flexible working. Please ask about alternative patterns of work at interview.
- Enhanced Maternity/Paternity Leave
- Childcare Vouchers
- Cycle to work scheme
- Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more)
- Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation
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Air Logistics Healthcare Operational Care Specialist - night shift employer: CREED LIMITED
Kuehne+Nagel is an exceptional employer, offering a dynamic work environment that prioritises employee development and collaboration. With a strong focus on training and professional growth, employees are empowered to excel in their roles while enjoying the benefits of a supportive culture that values teamwork and high customer satisfaction. Located in the UK and Ireland, this role provides unique opportunities to engage with industry experts and enhance your career in marine claims management.
