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- Tasks: Engage with customers through calls, emails, and live chat to resolve their queries.
- Company: Join Creed, a family business since 1972, known for its community support and growth.
- Benefits: Enjoy a fun work environment, development opportunities, and involvement in charity events.
- Why this job: Be part of a top-rated company that values teamwork, customer focus, and personal growth.
- Qualifications: No specific experience required; just bring your enthusiasm and commitment to great service.
- Other info: Contribute ideas for improvement and participate in team briefings.
The predicted salary is between 28800 - 42000 £ per year.
About Creed: Creed is a family business, established in 1972, which is ambitious with it’s growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh ranges to caterers across the country from our offices in Cheltenham, Ilkeston & High Wycombe. It’s a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work, with great people and in 2020 were listed by Sunday Times as one of the top 100 companies to work for, having achieved a two star status with best companies. Our people are committed to our values, choose their attitude and focus on the needs of the customer. They work hard and are committed to providing a great service but want to have some fun and development along the way. Our employees often get involved in charity events, attend the company conversations, put forward their ideas for improvement and contribute in the team briefings. Our core business values are being: Commercial, Proud, Friendly and Nurturing. Role Details This varied customer facing role will be responsible for managing customer communication via telephone, email and live chat. You will need to listen to and understand customer queries or concerns and liaise with our internal teams to reach a swift resolution while ensuring ex…
Customer Service Executive employer: Creed Foodservice Careers
Contact Detail:
Creed Foodservice Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with Creed's core business values: Commercial, Proud, Friendly, and Nurturing. During your interactions, emphasize how your personal values align with theirs, showcasing your commitment to customer service.
✨Tip Number 2
Highlight any previous experience you have in customer service roles, especially in fast-paced environments. Be ready to share specific examples of how you've successfully resolved customer issues or improved service delivery.
✨Tip Number 3
Demonstrate your communication skills by practicing active listening techniques. Show that you can empathize with customers and understand their needs, which is crucial for a role that involves managing customer queries.
✨Tip Number 4
Engage with the community aspect of Creed by researching their involvement in local charity events. Mention any similar experiences you have had, as this will show your alignment with their commitment to supporting the community.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Company Culture: Take some time to research Creed and its values. Highlight how your personal values align with their core principles of being Commercial, Proud, Friendly, and Nurturing in your application.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service roles. Emphasize any skills related to communication, problem-solving, and teamwork, as these are crucial for the Customer Service Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle various communication channels like telephone, email, and live chat. Use specific examples from your past experiences to demonstrate your skills.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your tone is friendly and professional, reflecting the company’s culture.
How to prepare for a job interview at Creed Foodservice Careers
✨Understand the Company Values
Before your interview, take some time to familiarize yourself with Creed's core values: Commercial, Proud, Friendly, and Nurturing. Be prepared to discuss how your personal values align with theirs and provide examples from your past experiences that demonstrate these qualities.
✨Showcase Your Communication Skills
As a Customer Service Executive, effective communication is key. During the interview, practice active listening and articulate your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to demonstrate your ability to handle queries via phone, email, or live chat.
✨Highlight Your Problem-Solving Abilities
Creed values employees who can quickly resolve customer issues. Prepare specific examples of past situations where you successfully addressed customer concerns or improved service processes. This will show your potential employer that you can think on your feet and prioritize customer satisfaction.
✨Emphasize Team Collaboration
Since the role involves liaising with internal teams, it's important to convey your ability to work well in a team environment. Share experiences where you collaborated with colleagues to achieve a common goal or contributed ideas during team briefings, showcasing your commitment to teamwork and improvement.
