At Creed Comms, we work with some of the UK’s largest employers to help them attract, recruit and retain the talent they need to thrive. We’re a secure and growing talent communications, advertising, and media agency that’s 100% employee-owned. And it’s our vision to be the most admired, thanks to our strong business, talented people, and unbelievable results.
Role
Due to a year of growth and several new client wins, we are recruiting an Account Director to join our Client Success team. You will work as a strategic support to our Client Partners, taking the operational lead on a select number of our most valuable key accounts. Your role here will be to:
- Orchestrate and support the day‑to‑day delivery of complex employer branding campaigns, ensuring they are on time, on brief, and highly profitable
- Working closely with your key clients, help provide accurate forecasting information to the Client Partners
- Act as the primary strategic escalation point for mid‑to‑senior client stakeholders, offering expertise and guidance
- Protect agency margin by strictly managing hours, resources, and third‑party costs across your client base
- Proactively manage "scope creep" before it impacts your colleagues, and client relationships
- Drive a high‑performance culture by helping to manage, coach, and develop a team of Account Managers and Account Execs
- Identify opportunities within your current projects that are mutually beneficial to both the client and Creed.
You Will Need Proven Experience At a Senior Level In An Agency, Marketing, Or Client Service Environment Or Within An Employer Brand Or TA Department. It Is Important That You
- Possess strong commercial awareness, understanding exactly how time and resource allocation impacts the agency's bottom line
- Are highly effective at delegating and directing work to the right level of resource
- Can handle conflict resolution confidently, managing difficult conversations with clients regarding deadlines, budgets, or scope
- Impeccable prioritisation skills, managing conflicting demands across your key accounts
- Demonstrate strong mentorship skills to coach more junior colleagues, improve their confidence, and ensure high employee satisfaction and retention
- Demonstrate a high level of proficiency in mathematics and English.
Our Total Rewards Package
Our Total Rewards Package Is Generous. You’ll Have a Voice In The Business, a Share In Our Profits, And Benefit From Real Investment In Your Development And Wellbeing.
- 28 days’ holiday + bank holidays + Christmas closure + your birthday off
- Bonus scheme of up to 20% of base salary
- Tax‑free profit share & quarterly team bonuses
- £500 training allowance, SMART objectives & regular PDRs
- And we're 2 mins from Altrincham centre, tram/trains
- Plus, too many socials to mention!
Initial informal online interview, followed by one or two in‑person interviews.
Account Director - Advertising / Marketing in Altrincham employer: Creed Comms
At our agency, we pride ourselves on fostering a vibrant and creative work culture that empowers our employees to push boundaries and elevate their craft. As a Senior Copywriter, you'll enjoy a generous benefits package including 28 days of holiday, a bonus scheme, and the flexibility of hybrid working in the heart of Altrincham, where you can thrive both personally and professionally. With 100% employee ownership, your voice matters, and you'll have ample opportunities for growth and collaboration with talented designers and art directors on exciting campaigns for both emerging brands and household names.
