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- Tasks: Manage client accounts and create tailored solutions to enhance client satisfaction.
- Company: Creds, a dynamic platform connecting media partners, agencies, and brands.
- Benefits: Full-time role in London with opportunities for creativity and growth.
- Why this job: Join a vibrant team and make a real impact in the media industry.
- Qualifications: Experience in customer service and strong analytical skills required.
- Other info: Ideal for enthusiastic individuals with an entrepreneurial spirit.
The predicted salary is between 36000 - 60000 £ per year.
Creds is a platform and marketing company designed to connect Media Partners, Agencies, and Brands. We house the very best collateral of the media industry for our agencies and brands to find instantly. This is a full-time role for a Client Services Manager based in London. The Client Services Manager will lead the relationships with our wonderful clients, building relationships with them and continually be the spearhead of taking feedback onboard and making Creds the very best resource it can be.
Key responsibilities include:
- Managing client accounts
- Creating solutions to meet client needs
- Handling client communication
- Identifying opportunities for improvements or upselling
- Using analytical skills to track performance metrics and generate insights to guide service enhancements
We love putting on events and so the candidate should have skills in coming up with creative ideas and implementing them.
Requirements:
- Strong expertise in Customer Satisfaction and Client Services to build and maintain effective client relationships
- Experience in Customer Service or a related client-facing role
- Proven Analytical Skills to assess client needs and track service performance
- Experience in the media or advertising industry
What we are looking for is an enthusiastic person who has the drive to help build our business and isn't afraid to showcase their entrepreneurial spirit. We look forward to chatting to you :)
Client Services Manager - Social Care in London employer: Creds | Media
Contact Detail:
Creds | Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager - Social Care in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the media and advertising industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might help you land that Client Services Manager role!
✨Tip Number 2
Show off your analytical skills! When chatting with potential employers, be ready to discuss how you've used data to improve client satisfaction or track performance metrics in past roles. This will demonstrate your ability to bring value to their team.
✨Tip Number 3
Be creative! Since the role involves coming up with event ideas, think of some innovative concepts you could pitch during interviews. This shows your enthusiasm and entrepreneurial spirit, which is exactly what Creds is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Creds. Let’s make this happen together!
We think you need these skills to ace Client Services Manager - Social Care in London
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your passion for the role! Make sure to express your excitement about working with clients and how you can contribute to making Creds the best resource out there.
Tailor Your Application: Don’t just send a generic application. We love it when candidates personalise their cover letters and CVs to highlight relevant experience in client services and the media industry. Show us why you're the perfect fit!
Highlight Your Analytical Skills: Since the role involves tracking performance metrics, make sure to showcase any analytical skills you have. Share examples of how you've used data to improve client satisfaction or service delivery in the past.
Be Creative!: We love creative ideas, especially when it comes to events and client engagement. If you have any innovative concepts or experiences, don’t hesitate to share them in your application. Let’s see that entrepreneurial spirit shine!
How to prepare for a job interview at Creds | Media
✨Know Your Client Services Inside Out
Make sure you understand the ins and outs of client services, especially in the social care sector. Brush up on how to build strong relationships and handle client communication effectively. This will show that you're not just interested in the role but are genuinely passionate about making a difference for clients.
✨Show Off Your Analytical Skills
Prepare to discuss how you've used analytical skills in previous roles. Think of specific examples where you've tracked performance metrics or generated insights that led to improvements. This will demonstrate your ability to assess client needs and make data-driven decisions.
✨Bring Creative Ideas to the Table
Since the role involves coming up with creative ideas for events, think of a few innovative concepts you could suggest during the interview. This shows your entrepreneurial spirit and willingness to contribute to the company's growth. Don't be afraid to let your imagination run wild!
✨Be Ready to Discuss Upselling Strategies
Familiarise yourself with upselling techniques and be prepared to share how you've successfully identified opportunities for improvement in past roles. This will highlight your proactive approach and ability to enhance client satisfaction, which is key for the Client Services Manager position.
