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- Tasks: Manage client accounts and create tailored solutions to enhance client satisfaction.
- Company: Creds, a dynamic platform connecting media partners and brands.
- Benefits: Full-time role with opportunities for creativity and professional growth.
- Why this job: Join a vibrant team and make a real impact in the media industry.
- Qualifications: Experience in customer service and strong analytical skills required.
- Other info: Ideal for enthusiastic individuals ready to showcase their entrepreneurial spirit.
The predicted salary is between 36000 - 60000 £ per year.
Creds is a platform and marketing company designed to connect Media Partners, Agencies, and Brands. We house the very best collateral of the media industry for our agencies and brands to find instantly. This is a full-time role for a Client Services Manager based in London. The Client Services Manager will lead the relationships with our wonderful clients, building relationships with them and continually be the spearhead of taking feedback onboard and making Creds the very best resource it can be.
Key responsibilities include:
- Managing client accounts
- Creating solutions to meet client needs
- Handling client communication
- Identifying opportunities for improvements or upselling
- Using analytical skills to track performance metrics and generate insights to guide service enhancements
- Coming up with creative ideas and implementing them for events
Requirements:
- Strong expertise in Customer Satisfaction and Client Services to build and maintain effective client relationships
- Experience in Customer Service or a related client-facing role
- Proven Analytical Skills to assess client needs and track service performance
- Experience in the media or advertising industry
We are looking for an enthusiastic person who has the drive to help build our business and isn’t afraid to showcase their entrepreneurial spirit. We look forward to chatting to you :)
Client Services Manager Care Home in London employer: Creds | Media
Contact Detail:
Creds | Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager Care Home in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the media and advertising industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential contacts. You never know who might help you land that Client Services Manager role!
✨Tip Number 2
Show off your analytical skills! When chatting with potential employers, be ready to discuss how you've used data to improve client satisfaction or service performance in past roles. This will demonstrate your value and fit for the position.
✨Tip Number 3
Be creative! Since the role involves coming up with event ideas, think of some fun concepts you could pitch during interviews. This shows your enthusiasm and entrepreneurial spirit, which is exactly what Creds is looking for.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Make sure to highlight your client-facing experience and how you can contribute to making Creds the best resource for our clients.
We think you need these skills to ace Client Services Manager Care Home in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about the opportunity to connect with clients and help us improve our services.
Tailor Your Experience: Make sure to highlight your relevant experience in client services or customer satisfaction. We love seeing how your background aligns with what we do at Creds, so don’t hold back on those details!
Be Analytical: Since the role involves tracking performance metrics, it’s a good idea to mention any analytical skills you have. Share examples of how you've used data to drive improvements in past roles – we’re all about insights!
Get Creative: We enjoy putting on events, so if you’ve got any creative ideas or experiences related to event planning, make sure to include them! Show us how you can bring a spark to our team.
How to prepare for a job interview at Creds | Media
✨Know Your Clients
Before the interview, take some time to research Creds and its clients. Understand their needs and how the company serves them. This will help you demonstrate your knowledge and show that you're genuinely interested in building those client relationships.
✨Showcase Your Analytical Skills
Be prepared to discuss specific examples of how you've used analytical skills in previous roles. Think about times when you've tracked performance metrics or generated insights that led to improvements. This will highlight your ability to assess client needs effectively.
✨Bring Creative Ideas to the Table
Since the role involves coming up with creative ideas for events, think of a few suggestions you could pitch during the interview. This shows your enthusiasm and entrepreneurial spirit, which is exactly what they’re looking for!
✨Emphasise Customer Satisfaction
Prepare to talk about your experience in customer service and how you've successfully maintained client relationships. Share stories that illustrate your commitment to client satisfaction and how you've handled feedback in the past.
