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For Companies At a Glance
- Tasks: Manage client accounts and create tailored solutions to enhance client satisfaction.
- Company: Join a rapidly growing platform and marketing company in the media industry.
- Benefits: Full-time role with opportunities for creativity and professional growth.
- Why this job: Be the driving force behind client relationships and make a real impact.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Embrace a fun, entrepreneurial culture where creativity is celebrated.
The predicted salary is between 36000 - 60000 £ per year.
Creds is a platform and marketing company designed to connect Media Partners, Agencies, and Brands. We house the very best collateral of the media industry for our agencies and brands to find instantly. We have seen rapid success and are now looking for someone to join our journey.
This is a full-time role for a Client Services Manager based in London. The Client Services Manager will lead the relationships with our wonderful clients, building relationships with them and continually be the spearhead of taking feedback onboard and making Creds the very best resource it can be.
Responsibilities
- Managing client accounts
- Creating solutions to meet client needs
- Handling client communication
- Identifying opportunities for improvements or upselling
- Using analytical skills to track performance metrics and generate insights to guide service enhancements
- Coming up with creative ideas and implementing them for events
Qualifications
- Strong expertise in Customer Satisfaction and Client Services to build and maintain effective client relationships
- Excellent Communication skills to manage interactions with clients and internal teams
- Experience in Customer Service or a related client-facing role
- Proven Analytical Skills to assess client needs and track service performance
- Problem-solving mindset and ability to develop tailored solutions for clients
- Experience in the media or advertising industry
Culture
What we are looking for is an enthusiastic person who has the drive to help build our business and isn’t afraid to showcase their entrepreneurial spirit. Our guiding philosophy at Creds is Silly but Serious and we want somebody who can balance both the fun and the focus.
Client Services Manager employer: Creds | Media
Contact Detail:
Creds | Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more connections we make, the better our chances of landing that Client Services Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to chat with hiring managers or during interviews, let your enthusiasm shine through. Remember, Creds is all about balancing fun and focus, so don’t be afraid to show your creative side.
✨Tip Number 3
Prepare for those tricky questions! Think about how you can demonstrate your problem-solving skills and analytical mindset. We want to hear how you’ve tackled client challenges in the past and what solutions you came up with.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Creds journey. Don’t miss out on this opportunity!
We think you need these skills to ace Client Services Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a bit of creativity, so don’t be afraid to showcase your unique style and ideas. Remember, at Creds, no idea is a bad idea!
Tailor Your Application: Make sure to tailor your application specifically for the Client Services Manager role. Highlight your experience in client relationships and how you can bring value to our team. We want to see how you can help us take feedback onboard and improve our services.
Be Clear and Concise: While we appreciate creativity, clarity is key! Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your skills and experiences that match the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our journey at Creds!
How to prepare for a job interview at Creds | Media
✨Know Your Clients
Before the interview, research Creds and its clients. Understand their needs and how the company connects Media Partners, Agencies, and Brands. This will help you demonstrate your knowledge and show that you're genuinely interested in building those client relationships.
✨Showcase Your Creativity
Since Creds values creative ideas, come prepared with a few unique suggestions for events or solutions that could enhance client satisfaction. This will highlight your problem-solving mindset and ability to think outside the box, aligning perfectly with their 'silly but serious' culture.
✨Demonstrate Analytical Skills
Be ready to discuss how you've used analytical skills in previous roles to track performance metrics or improve client services. Prepare specific examples that showcase your ability to assess client needs and generate actionable insights.
✨Communicate Effectively
Practice your communication skills before the interview. Be clear and concise when discussing your experiences, and be sure to listen actively during the conversation. This will show that you can manage interactions with clients and internal teams effectively.
