At a Glance
- Tasks: Provide outstanding customer service and support to our UK clients.
- Company: Join a rapidly growing fintech company with a dynamic team.
- Benefits: Enjoy a supportive environment, regular events, and a motivation package for a healthy lifestyle.
- Other info: Flexible work options with opportunities for career growth in a vibrant international setting.
- Why this job: Be at the heart of operations and make a real impact on customer experiences.
- Qualifications: Fluent in English with excellent communication skills; previous customer service experience preferred.
The predicted salary is between 28800 - 48000 £ per year.
Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets. At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, effective efficiency, high growth, and high performance.
Our vision is to build and deliver digital banking products of the future. If you are interested in building your career with a dynamic and innovative team, we invite you to apply as a Customer Success Specialist.
Your role
We are currently looking for a new Customer Success Specialist to join our UK team at our office in Tallinn, Estonia or remotely from the UK. Being fluent in English (written and verbal) with excellent communication skills and previous experience in customer service, it is your mission to provide our UK customers with outstanding customer service experience. This position will be at the heart of the operation.
Your responsibilities
- Customer support: managing and maintaining existing customer relations and replying to all income and outgoing enquiries via email, chat and phone
- Loan administration: reviewing applications, making lending decisions, verifying customer information, and ensuring information accuracy as well as compliance with relevant regulations
- Debt collection: offering additional support for the Debt Collection Team on busy collection days
- Compliance: working with Compliance to ensure that all legal and regulatory requirements are met whilst achieving the set targets
- Covering for direct team members during their time off
- Document administration and creating reports for management
- Keeping sensitive information and financial records private and confidential
- Staying up to date with company rules and policies
- Willing to work with and learn from management to properly apply company policy to customer solutions
- Regular meetings with team lead and management to give feedback to help improve customer service culture, response time and tools to improve staff experience
Requirements
- You are a fast learner with an engaging personality, multi-tasking and capable of prioritizing your daily tasks to help you organize your time efficiently and boost your productivity
- Previous experience working in finance and knowledge about UK regulations is an advantage but not essential
- Handling questions or complaints via telephone and email
- Essential computer usage skills
- Able to work as a team-player in a fast-paced environment and to work under pressure
Benefits
- Dynamic, challenging, and rewarding work within a rapidly growing international company
- Talented and diverse team who always has your back
- Supportive environment where hands-on approach is highly appreciated
- Regular company events to break the routine
- Modern office in the city center of Tallinn if located in Estonia
- Motivation package that supports a healthy lifestyle
Employment type
Full-time work from Monday-Friday 09.00-18.00 (EE or UK time). You may be asked to work on Saturdays, 13.00-18.00 Estonian time – 11.00 to 16.00 UK time. Working in the Tallinn office with opportunities to work from home occasionally.
How to apply
Apply through the system or send your CV to jobs@creditstar.com. For more information, please contact Senior Recruitment Specialist Lawrence Luza at lawrence.luza@creditstar.com.
Customer Success Specialist employer: Creditstar Group
Creditstar Group is an exceptional employer that champions innovation and collaboration within a fully remote environment. With a strong focus on employee growth, we offer ample opportunities for professional development and skill enhancement, ensuring that our team members thrive in their roles. Join us to be part of a dynamic fintech landscape where your contributions directly impact the evolution of consumer finance solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Creditstar Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Creditstar Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Creditstar Group:Your cover letter is your chance to shine! Tell us why you want to work at Creditstar Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Creditstar Group!
How to prepare for a job interview at Creditstar Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
