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For Companies At a Glance
- Tasks: Provide outstanding customer service and support to our UK clients.
- Company: Join a rapidly growing fintech company with a dynamic team.
- Benefits: Enjoy a supportive environment, regular events, and a motivation package for a healthy lifestyle.
- Why this job: Be at the heart of operations and make a real impact on customer experiences.
- Qualifications: Fluent in English with excellent communication skills; previous customer service experience preferred.
- Other info: Flexible work options with opportunities for career growth in a vibrant international setting.
The predicted salary is between 28800 - 48000 £ per year.
Creditstar Group is a rapidly growing international consumer finance company, headquartered in Tallinn, Estonia and operating in multiple European markets. At the core, we are a financial technology company that uses automated processes, algorithms and data analysis to make financial instruments easily available to a population of more than 175 million people in our target markets. We are a team of ambitious professionals who value innovation, effective efficiency, high growth, and high performance.
Our vision is to build and deliver digital banking products of the future. If you are interested in building your career with a dynamic and innovative team, we invite you to apply as a Customer Success Specialist.
Your role
We are currently looking for a new Customer Success Specialist to join our UK team at our office in Tallinn, Estonia or remotely from the UK. Being fluent in English (written and verbal) with excellent communication skills and previous experience in customer service, it is your mission to provide our UK customers with outstanding customer service experience. This position will be at the heart of the operation.
Your responsibilities
- Customer support: managing and maintaining existing customer relations and replying to all income and outgoing enquiries via email, chat and phone
- Loan administration: reviewing applications, making lending decisions, verifying customer information, and ensuring information accuracy as well as compliance with relevant regulations
- Debt collection: offering additional support for the Debt Collection Team on busy collection days
- Compliance: working with Compliance to ensure that all legal and regulatory requirements are met whilst achieving the set targets
- Covering for direct team members during their time off
- Document administration and creating reports for management
- Keeping sensitive information and financial records private and confidential
- Staying up to date with company rules and policies
- Willing to work with and learn from management to properly apply company policy to customer solutions
- Regular meetings with team lead and management to give feedback to help improve customer service culture, response time and tools to improve staff experience
Requirements
- You are a fast learner with an engaging personality, multi-tasking and capable of prioritizing your daily tasks to help you organize your time efficiently and boost your productivity
- Previous experience working in finance and knowledge about UK regulations is an advantage but not essential
- Handling questions or complaints via telephone and email
- Essential computer usage skills
- Able to work as a team-player in a fast-paced environment and to work under pressure
Benefits
- Dynamic, challenging, and rewarding work within a rapidly growing international company
- Talented and diverse team who always has your back
- Supportive environment where hands-on approach is highly appreciated
- Regular company events to break the routine
- Modern office in the city center of Tallinn if located in Estonia
- Motivation package that supports a healthy lifestyle
Employment type
Full-time work from Monday-Friday 09.00-18.00 (EE or UK time). You may be asked to work on Saturdays, 13.00-18.00 Estonian time – 11.00 to 16.00 UK time. Working in the Tallinn office with opportunities to work from home occasionally.
How to apply
Apply through the system or send your CV to jobs@creditstar.com. For more information, please contact Senior Recruitment Specialist Lawrence Luza at lawrence.luza@creditstar.com.
Customer Success Specialist employer: Creditstar Group
Contact Detail:
Creditstar Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at Creditstar Group on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you’d handle tricky situations or difficult customers, as this will show your problem-solving skills.
✨Tip Number 3
Show off your personality! During interviews, let your engaging side shine through. Remember, they’re looking for someone who fits into their dynamic team, so be yourself!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Specialist role. Highlight any customer service experience and relevant skills that show you can thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you a great fit for our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and let your personality come through – we love a bit of flair!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our dynamic team at Creditstar!
How to prepare for a job interview at Creditstar Group
✨Know Your Stuff
Before the interview, make sure you understand Creditstar Group's mission and values. Familiarise yourself with their products and services, especially in the context of customer success. This will show your genuine interest and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Customer Success Specialist, communication is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved complaints. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you faced challenges in customer service and how you overcame them. Be ready to discuss your thought process and the steps you took to ensure customer satisfaction. This will highlight your ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about the team dynamics, tools used for customer support, or how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
