At a Glance
- Tasks: Lead financial care and collections, supporting members in financial difficulty.
- Company: Creditspring, a forward-thinking company based in London.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Join a dynamic team focused on customer care and compliance.
- Why this job: Make a real difference in people's lives while driving positive financial outcomes.
- Qualifications: Experience in financial care, strong leadership, and collaboration skills.
Creditspring in London is seeking a Head of Financial Care to lead our end-to-end collections and support for members facing financial difficulty. This senior role will own forbearance strategies, signposting to debt advice, and collaboration with risk, finance, and regulatory teams.
You will embed processes to identify vulnerable customers, oversee third-party partners, and drive data-led improvements in outcomes while ensuring Consumer Duty compliance and strong customer care.
Director of Financial Care & Collections employer: Creditspring
At Creditspring, we pride ourselves on being a member-focused organisation that prioritises financial stability and resilience. Our vibrant work culture fosters innovation and collaboration, providing employees with ample opportunities for professional growth and development in the fast-evolving fintech landscape. With our commitment to inclusivity and support for diverse talent, we ensure that every team member feels valued and empowered to make a meaningful impact on our members' financial wellbeing.
