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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-notch IT support and service management.
- Company: Join Creditsafe, a rapidly growing data company with a global presence.
- Benefits: Enjoy competitive salary, hybrid work, 25 days leave, and career progression.
- Why this job: Make a real impact by enhancing team efficiency and customer satisfaction.
- Qualifications: Experience in IT support and strong leadership skills required.
- Other info: Collaborative environment with opportunities for professional development and global events.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Creditsafe is seeking a Service Management Team Leader. This role will require you to be in the office for 75% of the week.
About Creditsafe: With the largest owned database supported by a partner network, Creditsafe provides data on 320 million companies in over 100 countries to support its customers. Creditsafe is scaling its business and currently experiencing significant growth in Ireland. As a data company, Creditsafe collects and processes large amounts of complex data from multiple channels to serve our clients with opportunities to gain actionable insights. Our holistic data aggregation helps our clients fill knowledge gaps, influence decision-making, and uncover hidden patterns.
Job Summary
The Service Delivery department sits within Creditsafe’s Production Engineering Directorate. This directorate also includes Service Reliability Engineering, Platform Engineering, Database Engineering and Cloud Infrastructure Architecture functions. Service Delivery itself operates the Service Desk, Deskside Engineering, Incident, Problem, Transition, Knowledge, Release and Change Management functions and processes.
Role and Responsibilities
The Service Delivery Team Lead is a new role that will initially provide maternity cover for the Deskside Engineering Manager, overseeing the day-to-day operations and management of the Deskside Engineering team based in our offices around the world. The role requires a supportive and technically proficient team player to manage day-to-day operations and ensure the engineers possess the required knowledge, behaviours, and skills to succeed in their role.
Post-maternity cover, the role will expand to assist the Head of Service Delivery in managing the broader Service Delivery function with other duties as assigned.
Key Responsibilities
- Manage and oversee the Deskside Engineering team, ensuring high-quality service delivery and customer satisfaction.
- Explore and encourage the use of Artificial Intelligence (AI) within the team to enhance the productivity and efficiency of both the team and the staff they support.
- Develop and enhance our existing body of training and documentation resources to improve our staff’s ability to self-service.
- Develop and implement service management processes and procedures to enhance efficiency and effectiveness.
- Serve as a point of escalation for service issues and work collaboratively with the team to resolve complex problems.
- Monitor team performance, providing coaching and mentoring to support professional development.
- Collaborate with other departments to align service management activities with broader organizational goals.
- Assist the Head of Service Delivery with planning, project management, and operational tasks.
- Ensure compliance with company policies, industry standards, and regulatory requirements.
Qualifications and Experience
- Proven experience in an IT Support role, with experience in a supervisory or managerial role
- Strong leadership and team management abilities, with excellent communication and interpersonal skills.
- Proficiency in Windows and Mac operating systems, Office applications, hardware troubleshooting, network fundamentals.
- Relevant certifications such as ITIL, Lean Six Sigma, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus.
- Ability to manage multiple priorities.
Benefits
- Competitive Salary.
- Company Laptop supplied.
- Bonus Scheme.
- 25 Days Annual Leave (plus bank holidays).
- Hybrid working model.
- Healthcare & Company Pension.
- Cycle to work and Wellbeing Programme.
- Global Company gatherings and events.
- E-learning and excellent career progression opportunities.
- Plus more that can be found on the benefits section on the Careers page, https://careers.creditsafe.com/gb/
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Service Management Team Lead employer: Creditsafe
Contact Detail:
Creditsafe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Management Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Management Team Lead role.
✨Tip Number 2
Prepare for the interview by researching Creditsafe and its services. We want you to show off your knowledge about their data solutions and how you can contribute to their growth. Tailor your answers to reflect their values and goals!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. We suggest focusing on common questions related to team management and service delivery to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Service Management Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Management Team Lead role. Highlight your relevant experience in IT support and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention any experience with AI or service management processes, as these are key for us.
Showcase Your Technical Skills: Don’t forget to showcase your technical skills in your application. Mention your proficiency in Windows and Mac operating systems, as well as any relevant certifications like ITIL or CompTIA A+. We love seeing candidates who are technically savvy!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Creditsafe
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around IT support and service management processes. Familiarise yourself with the tools and technologies mentioned in the job description, like Windows and Mac operating systems, as well as any relevant certifications like ITIL or CompTIA A+.
✨Showcase Your Leadership Skills
As a Service Management Team Lead, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and mentoring skills. Think about specific situations where you resolved conflicts or improved team performance.
✨Emphasise Collaboration
Creditsafe values collaboration across departments, so be ready to discuss how you've worked with other teams in previous roles. Highlight any experiences where you aligned service management activities with broader organisational goals, and how you can bring that collaborative spirit to the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential service issues you might face in this role and how you would approach resolving them. This will show your ability to think critically and act decisively under pressure.