At a Glance
- Tasks: Lead CRM integrations for Salesforce and HubSpot, shaping product roadmaps and driving innovation.
- Company: Creditsafe, a global leader in business credit reports with a diverse and inclusive culture.
- Benefits: Competitive salary, hybrid working, healthcare, and excellent career progression opportunities.
- Other info: Join a dynamic team focused on customer-led development and innovative solutions.
- Why this job: Make a real impact by integrating cutting-edge AI capabilities into popular CRM platforms.
- Qualifications: Experience in product management with CRM products and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
About Creditsafe
Creditsafe is the world's most used provider of business credit reports, with coverage of more than 430 million businesses worldwide.
We use machine learning, AI and connected data to help companies grow, identify opportunities and make smarter business decisions.
Founded in 1997, we now operate in 16 countries and support more than 110,000 customers globally.
We’re an equal opportunities employer and we mean it. If you need any adjustments to the interview process, tell us – we’ll sort it.
- Why this role
- We're looking for a
Product Manager to lead our CRM Integrations portfolio, including Salesforce and Hub Spot.
These integrations bring Creditsafe's business intelligence directly into the CRM platforms our customers use every day, helping sales, marketing and credit teams access valuable insights within their existing workflows.
You'll own the product roadmap, determine priorities, and make key decisions on what gets built and when.
You'll balance where each platform should be tailored to maximise its unique capabilities while ensuring a consistent customer experience across both products.
Working closely with Engineering, Design, Partnerships, Sales, Marketing and Customer Support, you'll play a pivotal role in shaping the future of our CRM offering.
You'll also help define our strategy as platforms such as Salesforce and Hub Spot continue to evolve with AI-driven capabilities and automation.
This is an excellent opportunity for an experienced Product Manager who enjoys bringing products to market, working closely with customers, and driving innovation through strategic partnerships.
- What you'll own
- Ownership and prioritisation of the CRM Integrations roadmap across Salesforce and Hub Spot.
- Identifying future CRM integration opportunities, building business cases and supporting go-to-market strategies.
- Gathering insights from customers, partners, sales teams and support teams to inform roadmap decisions.
- Working with internal and external stakeholders to turn ideas into clear requirements, user stories and product plans.
- Managing and prioritising the product backlog to support successful delivery.
- Ownership of strategic relationships with Salesforce and Hub Spot, including App Exchange and Marketplace listings, security reviews and certification requirements.
- Collaborating with Sales, Marketing and Partnerships teams to ensure successful product launches, customer enablement and partner engagement.
- Monitoring platform developments and supporting customers through upgrades, enhancements and migrations.
- Acting as the key decision-maker for product priorities, scope and design decisions.
Experience and Skills
- Must-haves
- Experience as a Product Manager working with enterprise integrations, CRM products, platform applications or Saa S solutions.
- Strong understanding of Salesforce and/or Hub Spot at administrator level, with practical experience of platform capabilities and configuration.
- Experience working with managed packages, marketplace listings and platform-specific features such as Field Level Security, Role-Based Access Controls, custom objects, properties and workflows.
- Proven experience taking integration products to market through partner ecosystems.
- Strong ability to translate business needs into clear, prioritised backlogs, requirements and user stories.
- Confident stakeholder management skills, with the ability to influence Engineering, Sales, Partnerships and senior leadership teams.
- Experience working within Agile or Scrum environments.
- Strong decision-making skills with the ability to balance competing priorities and make effective trade-offs.
- Interest in emerging AI capabilities within CRM platforms and how technologies such as Einstein, Breeze and Agentforce are changing customer expectations and product opportunities.
- Nice to have
- Salesforce Certified Administrator or Hub Spot certification.
- Experience working with CRM marketplaces and app ecosystem partnerships.
- Experience launching B2B Saa S or integration products globally.
- Knowledge of data, business intelligence or credit risk solutions.
- Experience working within a technology or data-driven product organisation.
- How we work
- Customer-led product development.
Customer insight drives our roadmap and investment decisions.
Collaboration by design.
Product, Engineering, Design and Commercial teams work closely together to solve problems and deliver value.
- Data-informed decision making. We use customer feedback, usage data and commercial outcomes to shape priorities.
- Agile delivery. Teams are empowered to make decisions quickly and continuously improve how they work.
- Innovation focused. We encourage experimentation and embrace new technologies that improve customer outcomes.
Benefits
- Competitive Salary.
- Company Laptop supplied.
- Bonus Scheme.
- 25 Days Annual Leave (plus bank holidays).
- Hybrid working model.
- Healthcare & Company Pension.
- Cycle to Work and Wellbeing Programme.
- Global Company gatherings and events.
- E-learning and excellent career progression opportunities.
- Opportunity to work with leading CRM platforms and strategic technology partners.
- Plus more that can be found on the benefits section of our Careers page,
Creditsafe Careers UK .
Equal Opportunities
Creditsafe is an equal opportunities employer that values diversity. Please contact Creditsafe if there is any support you need with your application.
Product Manager - CRM in Cardiff employer: Creditsafe
Creditsafe is an exceptional employer that champions innovation and collaboration, making it an ideal place for a Product Manager to thrive. With a strong focus on employee growth, competitive benefits, and a hybrid working model, we empower our team to drive meaningful change in the CRM landscape while enjoying a supportive work culture. Join us in shaping the future of business intelligence and enjoy opportunities to work with leading technology partners in a diverse and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - CRM in Cardiff
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Creditsafe!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Creditsafe would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Creditsafe through your school's career services!
We think you need these skills to ace Product Manager - CRM in Cardiff
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager - CRM, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager - CRM position at Creditsafe. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Creditsafe
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
