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For Companies At a Glance
- Tasks: Engage with customers to provide tailored support and solutions.
- Company: Join a supportive team focused on customer service excellence.
- Benefits: Gain valuable experience, earn while you learn, and develop essential skills.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Flexible working hours with opportunities for growth and development.
The predicted salary is between 800 - 1400 £ per month.
Engage with our client’s customers to understand their personal circumstances and recommend the best course of action - whether that is agreeing a repayment plan, signposting to free debt advice or dispute resolution.
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
- Working Week: Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.
- Expected Duration: 1 Year 5 Months
- Number of Positions Available: 2
Digital Response Apprentice employer: Credit Resource Solutions Ltd
Contact Detail:
Credit Resource Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Response Apprentice
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help us tailor our conversations and show that we’re genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since the role involves engaging with customers, we should be ready to demonstrate our ability to listen actively and respond empathetically during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give us insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re serious about joining the team.
We think you need these skills to ace Digital Response Apprentice
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any experiences where you've gone the extra mile to assist someone, as this will resonate with our focus on understanding personal circumstances.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We want to see how you can engage with customers and recommend solutions, so highlight relevant experiences that showcase these abilities.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your application is easy to read. This will help us understand your thoughts and qualifications without any confusion.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Credit Resource Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Digital Response Apprentice. Familiarise yourself with customer service principles and how to engage effectively with clients. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding. This shows that you value what the interviewer is saying and are capable of understanding customer needs, which is crucial for this role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully resolved issues or helped someone in a customer service context. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will give the interviewer a clear picture of your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the company culture, training opportunities, or how success is measured in the role. It shows your enthusiasm and helps you determine if the company is the right fit for you.
