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For Companies At a Glance
- Tasks: Engage with customers to understand their needs and recommend tailored debt solutions.
- Company: Join a supportive team focused on helping clients achieve financial stability.
- Benefits: Gain valuable experience, earn while you learn, and receive professional training.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: No prior experience needed; just a passion for helping others and great communication skills.
- Other info: Flexible working hours with opportunities for career advancement.
The predicted salary is between 800 - 1400 £ per month.
Engage with our client’s customers to understand their personal circumstances and recommend the best course of action - whether that is agreeing a repayment plan, signposting to free debt advice or dispute resolution.
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
- Working Week: Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm.
- Expected Duration: 1 Year 5 Months
- Number of Positions Available: 2
Customer Service Apprentice – Debt Solutions employer: Credit Resource Solutions Ltd
Contact Detail:
Credit Resource Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice – Debt Solutions
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Apprentice, you'll need to engage with customers effectively. Role-play scenarios with friends or family to build your confidence and refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Apprentice – Debt Solutions
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can engage with customers and recommend solutions, so don’t hold back on showcasing relevant examples!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for customer service shines through in every sentence.
Show Your Understanding of Debt Solutions: Demonstrate that you understand the importance of debt solutions and how they can impact customers' lives. We’re looking for candidates who can empathise with clients’ situations and suggest appropriate actions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Customer Service Apprentice position. We can’t wait to hear from you!
How to prepare for a job interview at Credit Resource Solutions Ltd
✨Know Your Stuff
Before the interview, make sure you understand the basics of debt solutions and customer service. Familiarise yourself with common terms and processes, like repayment plans and dispute resolution. This will show that you're genuinely interested in the role and ready to engage with customers effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to think before responding, and ensure you address the specific points raised. This will reflect your ability to engage with clients and understand their personal circumstances, which is crucial for this role.
✨Show Empathy
In customer service, empathy is key. Prepare examples from your past experiences where you've had to understand someone's situation and provide support. This will help you convey your ability to connect with clients on a personal level, which is essential in debt solutions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your enthusiasm and eagerness to learn, making you a standout candidate for the Customer Service Apprentice position.
