Senior Desktop Engineer (Windows Level 3) – Role Type: Permanent – Location: London
Hybrid (3 days in office, 2 days remote)
Working Hours: Standard week with occasional weekend work
Role Overview
We are seeking a highly skilled Senior Desktop Engineer (Level 3) to join our IT End User Computing team supporting 2,000 Windows clients. You will act as the highest technical escalation point for bare-metal and VM imaging, and client-related incidents across the enterprise. This role demands a calm, structured, analytical approach to Windows design and problem-solving, deep technical expertise, and a high attention to detail. You will be responsible for resolving complex issues, driving automation, maintaining security standards, and mentoring Level 2 engineers to improve our overall service stability, functionality and security. We seek someone with exceptional ability to rapidly self-learn, research, and master emerging technologies. We value a mindset of continuous technical curiosity over static expertise. You must be highly proficient at autonomously diagnosing and resolving issues in unfamiliar technical environments.
Key Responsibilities
- Technical Escalation & Incident Management
- Act as the ultimate internal escalation point for complex technical incidents.
- Perform deep-dive root cause analysis (RCA) for recurring or critical desktop client issues.
- Design and implement permanent fixes to prevent future service disruptions.
- Build working relationships technical colleagues and remote central engineering colleagues for strategic alignment, and with external vendors for high-level support escalations.
- Subject matter expert on advanced client diagnostics, with deep expertise in reading and analysing logs and dump files. You will decipher Blue Screen of Death (BSOD) root causes, identify faulty drivers, memory corruption, or conflicting software modules, and implement definitive enterprise-wide resolutions for Windows Client stability.
Systems Administration & Automation
- Design procedures, processes and orchestrate operating system and core application updates
- Manage and optimize Active Directory (AD) directory services and Group Policies.
- Design and code advanced analysis and data gathering through automated scripting languages.
- Manage and perform comprehensive patching strategies for enterprise desktop systems.
- Maintain and implement security hardening policies across the Windows desktop fleet.
- Utilise enterprise configuration management tools to maintain baseline standards.
- Oversee, configure, and maintain virtual machine (VM) environments to support developers and legacy application hosting.
Skills & Qualifications
Required Technical Expertise
- Windows Client: Deep, expert-level knowledge of Windows desktop operating systems.
- Scripting & Automation: High proficiency in scripting languages (e.g., PowerShell) for task automation.
Certifications: Relevant industry certifications are highly preferred (e.g., Microsoft Certified Solutions Expert/Modern Desktop Administrator, ITIL foundations or higher).
Experience
Minimum of 10 years of progressive, hands‑on experience in complex, enterprise-level Windows client environments.
Supplementary Information
Make an impact that matters. Your work contributes to a social responsibility and sustainable future. As a founding signatory of the Equator Principles and a global leader in sustainable finance, we finance projects that benefit both people and the planet. You can extend your impact through our Charities Committee, which provides annual paid volunteering leave to support causes you care about.
Grow without limits. Access development opportunities across the Crédit Agricole Group; whether deepening expertise, exploring new skills or taking on roles across borders. Our structured mentoring programme connects you with experienced colleagues, while cross‑functional projects and learning initiatives help you build the capabilities that matter most to you.
Thrive in a culture built on trust. Be part of a collaborative environment built on trust, autonomy, and empowerment. Diversity is celebrated through our SPRING Diversity network, and our Sports and Social Club fosters genuine connections beyond the workplace. Crédit Agricole CIB is not just a place to work, it is a place where you can make a positive impact.
Shape the future of banking. From digital transformation to innovative solutions, you are fully supported to challenge conventions and turn ideas into reality.
Our hiring process is open to all. Should you require any accommodations, please let us know.
Geographical area
Europe, United Kingdom
City
London
hybrid
High school / Secondary school / A levels / AS levels / IB
Entity
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Entity
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment bank of the Crédit Agricole group, the 10th largest banking group in the world *.
We support major companies and financial institutions in their development and the financing of their projects.
As pioneers in responsible finance, social and environmental commitments are at the heart of our activities.
Joining our teams means working in a multicultural environment, both dynamic and stimulating, where you will contribute to developing a sustainable economy.
We support employees throughout their journey: you will develop your skills and access various mobility opportunities among the diversity of our businesses in more than 30 international locations.
Our culture is built on collaboration, innovation and openness, where everyone is valued and empowered.
By working every day in the interest of society, Crédit Agricole CIB aligns with the Group values committed to diversity and inclusion and placing people at the heart of all its transformations.
All our jobs are open to people with disabilities. We welcome applications from candidates of all backgrounds and experiences.
Ready to take part in our mission ?
*By balance sheet size - The Banker, Juillet 2025
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