Consumer Lifecycle Marketing Manager in London

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories. Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Support teams work with multiple departments in a dynamic environment that promotes flexibility and autonomy, while offering the opportunity to collaborate with a diverse group of professionals. We work to comply with our company standards, exceed customer expectations and drive our Great Place to Work culture. Through the consistent delivery of quality services and understanding the needs of our business, we develop innovative improvements as we strive towards our company's Big, Hairy, Audacious Goals.

The Consumer Lifecycle Marketing Manager will lead the strategy and execution of Credit Acceptance's consumer-focused email and SMS campaigns. This role is responsible for designing and managing targeted marketing journeys that engage consumers at critical points in the car-buying lifecycle. This position plays a key role in connecting consumers with affordable vehicle financing options while ensuring compliance, personalization, and measurable marketing performance.

• Develop, execute, and optimize lifecycle campaigns across email and SMS for known leads and prior customers.
• Create cohesive marketing journeys for prospective car buyers with vehicle, financing, and dealership related content and recommendations.
• Map and identify key moments in the car buying process to generate campaign/test ideas.
• Partner with product and marketing team members to enable ways to market vehicle inventory to consumers.
• Build segmentation and audience strategies using first-party and behavioral data to deliver timely and relevant communications.
• Partner with creative, analytics, dealer, brand, product, and legal teams to ensure campaigns are effective, brand-aligned, and fully compliant with all marketing regulations.
• Collaborate with analytics to measure campaign performance, identify optimization opportunities, and develop test-and-learn frameworks for continuous improvement.
• Manage campaign builds within marketing automation platform, including list management, quality assurance, A/B testing, and performance tracking.
• Present insights and recommendations to leadership based on campaign results and customer research.

• Strong understanding of email and SMS marketing strategy, including segmentation, automation, testing, and performance optimization.
• Knowledge of consumer journey mapping and lifecycle marketing principles within a financial or regulated industry.
• Analytical mindset with ability to interpret marketing data and connect metrics to business outcomes.
• Excellent cross-functional communication skills with the ability to manage multiple stakeholders and priorities.
• Strong attention to detail, compliance awareness, and process discipline.
• Ability to synthesize insights to identify recommendations for improving marketing and business results.
• Ability to work effectively with cross-functional teams, including product management, analytics, and other teams within marketing.
• Ability to write concise marketing briefs and test plans to drive continued performance and optimization against KPIs across channels.
• Strong familiarity with user-experience concepts and leveraging user research.

• Bachelor's Degree
• 5+ years of experience in email, SMS, or lifecycle marketing roles.
• Proven track record managing multi-stage or multi-channel consumer lifecycle campaigns.
• Experience working in a regulated or compliance-driven environment.
• Proficient in at least one marketing automation platforms (e.g., Adobe Journey Optimizer, Iterable, Braze, or similar).
• Familiarity with CRM systems, testing tools, customer data platforms, and analytics tools.

• Background in financial services, auto finance, or adjacent industries.
• Experience marketing to subprime or credit-challenged consumers.
• Proficiency in segmentation and personalization using dynamic content or predictive modeling.
• Working knowledge of HTML/CSS for email template management.
• Strong understanding of data privacy and SMS regulations (TCPA, CAN-SPAM, etc.).

This position is not currently open to individuals who require sponsorship now or in the future to work legally for Credit Acceptance, such as H-1b / H-4 or F-1 OPT visa holders.

Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work.

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person's age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.