At a Glance
- Tasks: Monitor calls, identify trends, and coach advisors for exceptional customer experiences.
- Company: Money Expert, a growing independent financial comparison company in Chester.
- Benefits: Competitive salary, quarterly bonuses, team outings, and 28 days holiday.
- Other info: Exciting opportunities for growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Detail-oriented with a passion for quality and coaching.
The predicted salary is between 25000 - 27000 £ per year.
Location: Chester
Salary: £25,000 basic, plus £2000 annual bonus (paid quarterly)
Hours: Monday to Friday - 37.5 hours per week
About Us: Money Expert is an independent financial comparison company based in Chester, and we're continuing to grow. We're looking for a proactive and detail-oriented Call Quality Analyst to join our Contact Centre team, supporting our Sales department and reporting in to our Account Manager. This is an exciting opportunity for someone who is passionate about quality, coaching and continuous improvement.
You'll play a key role in helping our advisors deliver exceptional customer experiences by monitoring interactions, identifying trends and working closely with Team Managers to improve performance across the business.
What We Offer:
- Competitive salary with quarterly bonus paid monthly
- Team outings, regular competitions and spot prizes
- Referral bonuses
- 28 days of holiday (including bank holidays)
Call Quality Analyst employer: Credico Marketing UK
At Money Expert, we pride ourselves on fostering a dynamic and collaborative work culture that empowers our employees to make a real impact. As a Dialler Specialist, you'll benefit from continuous professional development opportunities while working remotely, allowing for a healthy work-life balance. Join us to be part of a team where your contributions are valued, and you can thrive in a supportive environment focused on innovation and excellence.
