At a Glance
- Tasks: Monitor interactions and identify trends to enhance customer experiences.
- Company: Join Money Expert, a growing independent financial comparison company in Chester.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and 28 days holiday.
- Other info: Experience career growth with ongoing support and training.
- Why this job: Be a key player in delivering exceptional service and driving continuous improvement.
- Qualifications: Detail-oriented with a passion for quality and coaching.
The predicted salary is between 25000 - 25000 £ per year.
Location: Chester
Salary: £25,000 basic, plus £2000 annual bonus (paid quarterly)
Hours: Monday to Friday - 37.5 hours per week
About Us: Money Expert is an independent financial comparison company based in Chester, and we're continuing to grow. We're looking for a proactive and detail-oriented QA Analyst to join our Contact Centre team, supporting our Sales department and reporting in to our Account Manager. This is an exciting opportunity for someone who is passionate about quality, coaching and continuous improvement.
You'll play a key role in helping our advisors deliver exceptional customer experiences by monitoring interactions, identifying trends and working closely with Team Managers to improve performance across the business.
What We Offer:
- Competitive salary with quarterly bonus paid monthly
- Team outings, regular competitions and spot prizes
- Referral bonuses
- 28 days of holiday (including bank holidays) with an additional day accrued for every year of service
- Career progression opportunities
- Continuous support and training
- Company pension plan
- Wellness
Quality Assurance Analyst in Wrexham employer: Credico Marketing UK Ltd
At Money Expert, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment in Chester. Our commitment to employee growth is reflected in our ongoing training programmes and clear career progression opportunities, alongside a competitive salary and generous benefits package. Join us to lead a high-performing sales team where your leadership will not only drive business success but also foster a culture of excellence and inclusivity.
