At a Glance
- Tasks: Optimise dialler performance and drive outbound sales through data analysis.
- Company: Join Money Expert, a dynamic comparison business with a collaborative culture.
- Benefits: Enjoy a competitive salary, 28 days holiday, career progression, and wellness programmes.
- Other info: Inclusive workplace welcoming applications from all backgrounds.
- Why this job: Make a real impact on sales performance in a fast-paced, innovative environment.
- Qualifications: Experience in outbound sales and strong analytical skills required.
The predicted salary is between 30000 - 30000 £ per year.
Money Expert is an independent comparison business looking for a Dialler Specialist to join our team. Reporting to the Dialler Manager, you will optimise dialler performance across our contact centre, working closely with Team Managers, Operations Managers, and Contact Centre Managers.
Why Join Us
Join a fast-paced, collaborative environment where your insights directly influence campaign performance, agent productivity, and customer outcomes. You will drive continuous improvement through data-led analysis while helping maintain stable, effective dialler systems.
The Role
As a Dialler SME you will play a key role in driving outbound call centre performance through effective sales campaign planning, dialler optimisation and lead management. Working closely with your manager and Team Leaders, you will use real-time data, campaign insight and reporting to ensure outbound teams are focused on the right leads, at the right time, with the right strategy to maximise contact rates, conversion opportunities and overall sales performance. This is a fast-paced, commercially focused role where your analysis and recommendations will directly support smarter outbound sales decisions and stronger campaign outcomes.
Key Responsibilities
- Drive Real-Time Sales Performance: Use live outbound data to spot opportunities, protect contact rates and help Team Leaders take fast, informed action to improve daily sales delivery.
- Influence Sales Performance Through Insight: Work day to day with key stakeholders to use key metrics to improve agent focus and campaign outcomes.
- Align Resource to Sales Opportunity: Ensure agent availability is aligned to campaign priorities, lead volumes and peak contact windows to maximise sales opportunities.
- Shape Dialler Strategy and Lead Performance: Build and optimise outbound campaigns, managing lead loading, pacing, recycling and dialler settings to improve contact rates, talk time, conversion opportunities and overall campaign performance.
- Optimise Capacity for Sales Success: Analyse lead availability and campaign demand to recommend smarter staffing plans that support stronger outbound sales performance.
Requirements & Skills
- Good understanding of outbound sales environments, campaign performance measures and the operational levers that drive productivity and results.
- Ability to use real-time outbound data to identify performance risks and opportunities, protecting contact rates and supporting fast operational decision-making.
- Commercially focused mindset with the ability to translate campaign data into practical actions that improve agent focus, sales delivery and conversion opportunities.
- Confident working with Team Leaders, managers and key stakeholders to influence daily performance, challenge priorities where needed and support evidence-based decisions.
- Strong analytical skills with the ability to assess lead availability, campaign demand, talk time, contact rates and conversion trends to recommend smarter capacity and staffing plans.
- Comfortable working in a fast-paced, target-driven environment where priorities can change quickly and timely recommendations are essential.
- Strong communication skills, with the ability to explain data, trends and recommendations clearly to operational and sales stakeholders.
- Proactive, solutions-focused and confident recommending improvements to dialler strategy, lead management, automation and campaign effectiveness.
What We Offer
- Competitive salary
- 28 days holiday (including bank holidays), plus an extra day per year of service
- Career progression opportunities
- Ongoing training and support
- Company pension
- Wellness & Wellbeing programme
- MEX Rewards
- Christmas and New Year shutdown
Equal Opportunities
Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
Ready to Join Us? If you are interested in joining the team, click Apply Now.
Dialler Specialist in Manchester employer: Credico Marketing UK Ltd
At Money Expert, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment in Chester. Our commitment to employee growth is reflected in our ongoing training programmes and clear career progression opportunities, alongside a competitive salary and generous benefits package. Join us to lead a high-performing sales team where your leadership will not only drive business success but also foster a culture of excellence and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Dialler Specialist in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Credico Marketing UK Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Credico Marketing UK Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dialler Specialist in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Credico Marketing UK Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Credico Marketing UK Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Credico Marketing UK Ltd!
How to prepare for a job interview at Credico Marketing UK Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
