At a Glance
- Tasks: Lead and develop a high-performing sales team in a dynamic contact centre environment.
- Company: Join Money Expert, an ambitious comparison business with a focus on growth.
- Benefits: Competitive salary, uncapped bonuses, 25 days holiday, and wellness programmes.
- Other info: Opportunities for career progression and ongoing leadership development.
- Why this job: Shape the future of our sales operation and drive real impact in a fast-paced setting.
- Qualifications: Experience in operations management and proven leadership in a contact centre.
The predicted salary is between 40000 - 40000 £ per year.
Money Expert is an independent comparison business looking for an experienced Operations Manager to lead our contact centre sales operation. Reporting to the Managing Director, you'll be responsible for overseeing the day-to-day performance of the sales floor, managing a team of Sales Managers, driving operational excellence, and ensuring outstanding commercial performance across the department.
Why Join Us?
Join a fast-paced, ambitious business where you'll play a key leadership role in shaping the success of our sales operation. You'll work closely with senior leadership to drive performance, improve operational efficiency, develop future leaders, and create a high-performance culture focused on delivering exceptional customer outcomes.
The Role
We're looking for an experienced operational leader with a proven track record of managing sales leaders within a contact centre environment. This role is responsible for the overall performance of the sales floor, ensuring Sales Managers have the support, coaching and direction needed to deliver against business objectives. You'll be accountable for sales performance, operational efficiency, people development, compliance, customer outcomes and continuous improvement across multiple sales teams.
Key Responsibilities
- Lead, coach and develop a team of Sales Managers to deliver exceptional sales performance and customer outcomes.
- Take ownership of the day-to-day operation of the sales floor, ensuring targets, service levels and operational objectives are consistently achieved.
- Drive a high-performance culture through effective leadership, accountability and continuous coaching.
- Monitor and analyse sales performance, productivity, conversion rates and KPIs, implementing action plans where required.
- Work closely with the Managers to deliver strategic initiatives and operational improvements.
- Conduct performance reviews, one-to-ones and leadership coaching sessions with Sales Managers.
- Identify talent and create succession plans to develop future leaders within the business.
- Manage staffing levels, resource planning and operational efficiencies to maximise performance.
- Lead performance management processes, supporting Sales Managers with conduct, capability and attendance matters where required.
- Collaborate with Recruitment & Learning & Development and other departments to improve sales effectiveness and customer experience.
- Champion a positive, engaging and results-driven culture across the sales operation.
Skills & Experience
Essential
- Previous experience in an Operations Manager, Senior Sales Manager or similar leadership role within a contact centre sales environment.
- Proven experience managing and developing Sales Managers or Team Managers.
- Strong commercial awareness with a track record of delivering against sales targets and operational KPIs.
- Excellent leadership, coaching and people development skills.
- Strong analytical skills with the ability to interpret performance data and drive continuous improvement.
- Experience managing change within a fast-paced sales environment.
- Excellent communication, organisation and stakeholder management skills.
- Ability to influence, motivate and inspire teams at all levels.
Desirable
- Experience within broadband, telecommunications, utilities, insurance, financial services or other regulated sales environments.
- Knowledge of workforce planning and contact centre operational management.
What We Offer
- Competitive salary
- Uncapped OTE Bonus of £13,000 - £15,000 per year
- 25 days holiday (plus bank holidays), plus an extra day per year of service
- Career progression opportunities
- Ongoing leadership development and training
- Company pension
- Wellness & Wellbeing programme
- MEX Rewards
- Christmas and New Year shutdown
- On-site parking
Equal Opportunities
Money Expert is committed to creating an inclusive workplace and welcomes applications from all backgrounds.
Ready to Join Us?
If you're an experienced Operations Manager or Senior Sales Leader looking to take ownership of a high-performing contact centre operation and help drive the next stage of growth at Money Expert, we'd love to hear from you. Click Apply Now to join our team.
Operations Manager in Chester employer: Credico Marketing UK Ltd
At Money Expert, we pride ourselves on being a dynamic and ambitious employer located in Chester, where you can thrive in a fast-paced environment while leading a talented team. We offer competitive salaries, uncapped bonuses, and a strong focus on career progression through ongoing leadership development, ensuring that our employees are equipped to grow and succeed. Join us to be part of a culture that champions performance, inclusivity, and employee well-being, making it an excellent place for those seeking meaningful and rewarding employment.
