Call Monitoring Analyst

Location: Chester Salary: £25,000 basic, plus £2000 annual bonus (paid quarterly) Hours: Monday to Friday - 37.5 hours per week About Us: Money Expert is an independent financial comparison company based in Chester, and we're continuing to grow. We're looking for a proactive and detail-oriented Call Monitoring Analyst to join our Contact Centre team, supporting our Sales department and reporting in to our Account Manager. This is an exciting opportunity for someone who is passionate about quality, coaching and continuous improvement. You'll play a key role in helping our advisors deliver exceptional customer experiences by monitoring interactions, identifying trends and working closely with Team Managers to improve performance across the business. What We Offer A Call Monitoring Analyst : Competitive salary with quarterly bonus paid monthly Team outings, regular competitions and spot prizes Referral bonuses 28 days of hol...