Business Analyst, Delivery Centre- Newcastle in Sunderland

Would you like to be part of a growing Agile Delivery and Service Management capability in a people-centric organisation? Or perhaps work in an open and collaborative learning environment? Are you passionate about technology, people and developing your BA skills? We have got all this and more. Whatever your aspirations, we’re looking for Business Analysts to be part of an exceptional team, providing dedicated consulting capability for our clients.

At Credera, we work with a range of clients and help them to level-up their capabilities in a partnership model. Through our Delivery Centre, you will help translate customer requirements and business intent into functional and non-functional requirements. In addition, you will collaborate with users and stakeholders ensuring alignment of requirements with strategic goals and outcomes. As part of this team, you’ll collaborate with engineers, architects, technology consultants and client stakeholders, giving you a chance to hone your skills across the latest tools & development and operational practices, whilst growing your career.

The central hub for this position is in Newcastle, but we welcome applicants from across the North-East. We operate a hybrid working policy with an expectation of 60% in office time. We value collaboration and client impact, so our hybrid model is designed to strike a balance between flexibility, in-person connection, and delivering exceptional outcomes for our clients.

As a Business Analyst in Credera’s Delivery Centre capability, you’ll work as part of a close-knit team supporting one of our long-term client partnerships alongside architects, support engineers, and delivery leaders. Building on Credera’s reputation for excellence, you’ll have a chance to learn from a team of experts who can help you develop into a future leader.

Consultancy to us is about customer delivery first, carried out by technically excellent people with a learning mindset. Whilst working on a long-term engagement, you will have access to a range of training and development opportunities, as well as coaching and mentoring from experienced leaders. You are perceptive, personable, culturally sensitive and demonstrate a high degree of emotional intelligence.

• The ability to work collaboratively in a customer facing role
• Ability to discover, analyse, and document business requirements to support delivery of projects.
• Translate business requirements into clear technical specifications, ensuring alignment between business and technology teams.
• Strong analytical and problem-solving skills, with the ability to see the “big picture” across business processes and systems.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• A strong understanding of a range of Business Analysis tools and techniques
• Experience in BA tools such as JIRA, Confluence, Visio or Excel
• Experience in delivering change in a number of industry areas, including the Public Sector
• A drive for self-improvement and learning new technologies
• Must be willing to apply for UK government security clearance
• Accountable for delivering defined work packages to agreed time and quality with limited supervision, following established processes and standards
• Able to plan own workload, contribute to short-term team planning, and escalate blockers while proposing practical solutions
• Supports more junior colleagues and takes ownership for implementing agreed improvements
• You will be required to pass BPSS screening for this role.

• Experience working in Agile teams and collaboration tooling (e.g. JIRA, Confluence, SharePoint).
• Relevant certifications (e.g. BCS/ISEB Business Analysis, Scrum, SAFe, or CDMP).
• Familiarity with cloud environments (e.g. AWS, Azure, GCP).
• Experience in using AI in application of the role through advanced prompting techniques.

Along with a great company culture, Credera provides an exceptional compensation package including a competitive salary and a comprehensive benefit plan. Whilst working on a long-term engagement, you will have access to a range of training and development opportunities, as well as coaching and mentoring from experienced technologists.

Our consistent growth over the years and entrepreneurial environment, provides an excellent platform to embark upon an exciting career path, where your contribution really counts, and we will recognise it. With a supportive network of colleagues around the globe and exciting client assignments, you’ll feel empowered to bring your best self and thrive in a collaborative environment. We are a social bunch of people and connect as a team on a regular basis.

Credera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community.

We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution.