At a Glance
- Tasks: Lead IT service delivery and enhance client engagements in a collaborative environment.
- Company: Credera, a forward-thinking company based in Newcastle upon Tyne.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Work 60% in-office and enjoy a vibrant team culture.
- Why this job: Join a dynamic team and make a real difference in service management.
- Qualifications: Strong service management skills and experience with ITIL in a data-driven setting.
The predicted salary is between 50000 - 65000 £ per year.
Credera in Newcastle upon Tyne is seeking a Service Manager to deliver and continually improve IT services for client engagements.
You will work within a collaborative Delivery Centre, partnering with client teams to manage SLAs, performance metrics, and service improvements.
The role requires strong service management and ITIL capabilities, with experience coordinating cross-functional teams in a data-driven environment.
A hybrid work model is offered with 60% in-office time.
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We think you need these skills to ace Service Delivery Lead - Data Platform & Cloud (Hybrid) in Newcastle upon Tyne
Service Management
ITIL
Performance Metrics Management
SLA Management
Cross-Functional Team Coordination
Data-Driven Decision Making
Continuous Improvement
