At a Glance
- Tasks: Design user-centred services that make a genuine difference in a collaborative environment.
- Company: Join Credera, a people-centric organisation with a global impact.
- Benefits: Competitive salary, comprehensive benefits, and access to training and mentoring.
- Other info: Hybrid working model with a focus on collaboration and career growth.
- Why this job: Make a real impact while working on exciting client assignments.
- Qualifications: Experience in service design and strong knowledge of GDS standards required.
The predicted salary is between 55000 - 65000 £ per year.
Would you like to be part of a growing delivery capability in a people-centric organisation?
Or perhaps work in an open and collaborative learning environment?
Are you passionate about designing user‑centred services that make a genuine difference?
We have got all this and more.
Whatever your aspirations, we're looking for senior service designers to be part of an exceptional Delivery Centre capability, providing dedicated design and delivery capacity for our clients.
The Service Designer is responsible for designing and improving end-to-end services across one or more Delivery Centre engagements.
The role focuses on ensuring services are user‑centred, accessible, and aligned to government policy and delivery standards, balancing user needs, operational processes, and regulatory constraints.
Operating within agile, multidisciplinary teams, the Service Designer plays a key role in translating policy intent into practical, deliverable service experiences.
The central hub for this position is in Newcastle but we welcome applicants from across the North‑East.
We operate a hybrid working policy with an expectation of 60% in office time.
We value collaboration and client impact, so our hybrid model is designed to strike a balance between flexibility, in‑person connection, and delivering exceptional outcomes for our clients.
Responsibilities
- Design and iterate end‑to‑end service journeys across digital and offline channels
- Apply user‑centred design (UCD) to understand user needs, including underserved or vulnerable groups
- Create artefacts such as journey maps, service blueprints, and ecosystem maps to inform delivery
- Collaborate with Product, Delivery, Engineering, BA, and Research to embed design into agile delivery
- Facilitate workshops and co‑creation sessions with client stakeholders and delivery teams
- Identify and address pain points, inefficiencies, and policy or delivery constraints
- Ensure services meet GDS standards, including accessibility, inclusivity, and usability
- Support prototyping, testing, and continuous iteration based on user feedback and evidence
- Contribute to service assessments, governance, and design assurance activity
Essential Skills
- Experience delivering service design in Public Sector or regulated environments
- Strong knowledge of GDS standards and UCD methodologies
- Expertise in journey mapping, service blueprinting, and systems thinking
- Experience working in agile, multidisciplinary delivery teams
- Ability to translate policy, user needs, and business requirements into service designs
- Strong stakeholder engagement and facilitation skills
- Recognised as a senior service design expert and thought leader, shaping design strategy and direction across multiple engagements
- Experience leading complex, multi‑team design areas or service lines with strategic oversight and minimal direction
- The ability to anticipate systemic design and delivery risks across multiple areas, taking strategic ownership of mitigation
- Experience building design capability and developing others across teams
- You will be required to pass BPSS screening for this role.
- Experience in service design for large scale enterprise cloud or data platforms.
- Experience with prototyping and design tools (e. g. Figma, Sketch, Axure, Mural).
- Experience preparing for and leading GDS service assessments.
- Experience defining service design standards or establishing communities of practice.
- Relevant certifications or formal training in service design or user‑centred design.
- Experience in using AI in application of the role through advanced prompting techniques.
Along with a great company culture, Credera provides an exceptional compensation package including a competitive salary and a comprehensive benefit plan.
Whilst working on a long‑term engagement, you will have access to a range of training and development opportunities, as well as coaching and mentoring from experienced technologists.
Our consistent growth over the years and entrepreneurial environment, provides an excellent platform to embark upon an exciting career path, where your contribution really counts, and we will recognise it.
With a supportive network of colleagues around the globe and exciting client assignments, you’ll feel empowered to bring your best self and thrive in a collaborative environment.
We are a social bunch of people and connect as a team on a regular basis.
Learn More
Credera is Omnicom's global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide.
Our one‑of‑a‑kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint.
As a values‑led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community.
We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution.
More information is available at credera. co. uk.
We are part of the OPM Group of Companies, within Omnicom Group Inc.
Credera will never ask for money up front and will not use apps such as Facebook Messenger, Whats App or Google Hangouts for communicating with you.
You should be very wary of, and carefully scrutinise, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.
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StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Designer – Delivery Centre- Newcastle in Newcastle upon Tyne
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Credera for a Senior Service Designer – Delivery Centre- Newcastle, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Credera before they go live!
We think you need these skills to ace Senior Service Designer – Delivery Centre- Newcastle in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior Service Designer – Delivery Centre- Newcastle at Credera, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Credera does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Credera. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Credera.
How to prepare for a job interview at Credera
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Credera, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Credera might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Credera!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Credera is looking for.
