Project & Platforms Communications Manager- London, Leeds, Manchester or Newcastle in Newcastle upon Tyne

At Credera, we are passionate about helping clients deliver complex, business-critical transformation projects.

Our clients are some of the biggest names in industry and our projects are every bit as challenging as you’d find in large consulting firms.

As a Managing Consultant you will have the opportunity to play an important part in shaping and developing our business transformation capability, with the support of an established and well positioned company with an impeccable track record and customer base.

Business Change Consultants work with Credera clients and colleagues to develop and deliver organisational change to meet the client’s strategic objectives.

As a proven business change specialist, you’ll help clients focus on the people side of change, including changes to business processes, systems and technology, job roles and organisation structures.

You will be responsible for designing business change strategies and plans, maximising user adoption and minimising resistance.

Typically, you will lead or be intrinsic to joint client teams focused on successful delivery and adoption of change.

Internally, you will be a key contributor to the Business Transformation practice.

You will deepen the strength of our collective knowledge, develop collateral and help drive our growth through client extensions and bid support.

This is a permanent within our Management Consulting function.

At Credera, we operate a flexible hybrid working model, requiring 3 days per week onsite - either at client sites or your local Credera office (London, Leeds, Manchester or Newcastle).

We value collaboration and client impact, balancing flexibility with in-person connection to deliver exceptional results.

Responsibilities and Skills

• Experience in leading client communications and engagement across technology delivery programmes, ensuring clear, consistent, and timely messaging.
• Develop and deliver structured communication plans aligned to key phases - including migration, testing, cutover, and hypercare.
• Uses Business Change methodology to help users through the transformation, maximising engagement and adoption.
• Coordinate communication activities across delivery teams (technology, change, business) to ensure integrated messaging.
• Produce key communication artefacts, including stakeholder plans, user journeys, and hypercare updates.
• Act as a trusted advisor on best practice communications during high-risk delivery phases such as go-live and stabilisation.
• Ability to translate complex technical activities into clear, audience-appropriate messaging.
• Identify and mitigate communication risks, particularly during migration and cutover, to maintain stakeholder confidence.
• Support user engagement during testing phases (e. g. UAT readiness, participation, feedback).
• Drive continuous improvement through feedback and lessons learned.
• You will be required to pass BPSS screening for this role.
• Strong technical understanding of testing, cutover, go-live, and hypercare phases.
• Experience working with technology teams (e. g. cloud, data, platforms).
• Breadth of industry experience across Energy, Utilities, Financial Services, Commercial, or Public Sector.
• Experience using AI or Agentic techniques in application of the role through Git Hub Co Pilot, Claude Code, or equivalent.

Along with a great company culture, Credera provides an exceptional compensation package (£65,000-80,000) including a competitive salary and a comprehensive benefit plan.

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