At a Glance
- Tasks: Analyse business needs and support Salesforce transformations to enhance customer experiences.
- Company: Join Credera, a values-led global consulting firm with a collaborative culture.
- Benefits: Competitive salary, flexible working hours, and comprehensive benefits package.
- Other info: Flexible hybrid model with opportunities for career growth and learning.
- Why this job: Make a real impact on diverse projects while developing your skills in a supportive environment.
- Qualifications: 1-2 years as a Business Analyst, strong communication skills, and a passion for problem-solving.
The predicted salary is between 60000 - 65000 £ per year.
We know great talent comes in many forms - including people returning from a career break. If you’re looking for part‑time hours, flexible working, or a supportive transition back into your career, we’d love to explore how we can make this role work for you.
We're looking for an ambitious Business Analyst Consultant with an interest in Salesforce and CRM transformation to join our growing team. This role offers the opportunity to work on Salesforce programmes while also supporting wider digital, data and technology transformation projects across a range of industries. You'll be part of multidisciplinary teams delivering solutions that improve customer experience, business processes and operational efficiency.
While Salesforce experience is highly desirable, we're equally interested in consultants who are adaptable, eager to learn and capable of working across different technologies and client engagements. Based out of any of our UK offices, this is a permanent role within our Core Consulting team. At Credera, we operate a flexible hybrid working model. This requires 3 days per week working onsite — either at client site (as required) or in your local Credera office (London, Manchester, Leeds or Newcastle). We value collaboration and client impact, so our hybrid model is designed to strike a balance between flexibility, in‑person connection, and delivering exceptional outcomes for our clients.
Requirements
As a Business Analyst Consultant, you'll work closely with clients, product owners, developers and architects to understand business challenges and translate them into practical technology solutions. You'll:
- Elicit, analyse and document business and technical requirements
- Facilitate workshops with stakeholders at all levels
- Create user stories, acceptance criteria and maintain product backlogs
- Map and improve business processes and customer journeys
- Support Salesforce implementations, enhancements and CRM transformation initiatives
- Work alongside developers and solution architects to ensure solutions meet business needs
- Support testing, UAT and business readiness activities
- Contribute to wider digital, cloud and data transformation programmes where required
We're looking for consultants who are curious, collaborative and enjoy solving complex business problems. You'll ideally have:
- 1–2 years' experience as a Business Analyst or Consultant
- Experience working on Salesforce projects (Sales Cloud, Service Cloud or Experience Cloud desirable)
- Strong stakeholder management and communication skills
- Experience writing user stories and documenting requirements
- Knowledge of Agile delivery methodologies
- Experience facilitating workshops and process mapping
- Strong analytical and problem‑solving skills
Nice to have
- Salesforce certifications (Administrator, Business Analyst or similar)
- Experience with CRM transformation programmes
- Experience with Jira, Azure DevOps or similar tools
- Exposure to consulting or client‑facing environments
Along with a great company culture, Credera provides an exceptional compensation package including a competitive salary (£38,000‑40,000) and a comprehensive benefits plan. Our consistent growth and entrepreneurial environment provide an excellent platform to embark upon an exciting career path, where your contribution really counts.
Credera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one‑of‑a‑kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values‑led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community.
Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.
Business Analyst (Salesforce) - London, Leeds, Manchester or Newcastle employer: Credera
Credera is an exceptional employer located in the vibrant city of Newcastle upon Tyne, offering a supportive and dynamic work culture that fosters collaboration and innovation. As a Recruitment Coordinator & Sourcer, you will benefit from a flexible hybrid working model, competitive salary, and comprehensive benefits, all while having ample opportunities for professional growth within a dedicated team. Join us to make a meaningful impact in the recruitment lifecycle and advance your career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst (Salesforce) - London, Leeds, Manchester or Newcastle
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Credera!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
If you're a recent graduate, definitely tap into your university's career services. Many have connections with companies in need of full-time BI specialists, and they can guide you on how to pitch yourself effectively—don't miss out on that!
We think you need these skills to ace Business Analyst (Salesforce) - London, Leeds, Manchester or Newcastle
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Credera, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Credera
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Credera’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
