Director of Operations- London, Leeds, Manchester or Newcastle

This is an exciting leadership opportunity to manage Credera’s core business operations and processes.

The Director of Operations is responsible for driving operational excellence and improving operational efficiency across the organisation in line with the overall business strategy.

The role is full time, although we’d be open to considering flexible working requests.

Here’s what you’ll do

As the Director of Operations, you’ll lead the core Operations team.

You’ll be reporting to the office of the COO.

The role will need to work closely with other members of the Credera Executive Leadership Team (ELT), senior leadership team and other distributed operational teams to understand their requirements for enhancements and changes to operational systems and processes and to ensure any changes are delivered and communicated effectively.

Head of Operations Responsibilities

• Core team leadership
• Finance Systems team
• Provide line management of our two finance systems engineers
• Maintain a backlog of changes and enhancements required for our finance systems (Salesforce / Kantata and Microsoft Dynamics) to ensure the systems meet Credera requirements
• Liaise with Credera UK senior leadership team to understand their requirements and priorities
• Assess the impact of changes on systems, processes and Credera functions and teams
• Recommend the priority of backlog items to the COO for agreement
• Deliver Finance system changes in line with the prioritised backlog in a timely manner
• Oversee delivery of the system changes ensuring appropriate testing is undertaken
• Direct communication and change activities to ensure changes are rolled out in a controlled manner minimising (where possible) the impact on affected individuals and teams
• Liaise with other teams as appropriate including CISO, BI team and internal IT teams to manage any interdependencies with finance systems change.
• Manage the relationship with system team suppliers to ensure Credera UK receive effective support
• Understand the System supplier product roadmaps and identify new functionality that could be beneficial for Credera UK.
• Ensure licence requirements and renewals are met
• BI Team
• Provide Line management of our two BI engineers
• Maintain the back log of required changes to our BI platform
• Liaise with other Credera leaders to understand their reporting requirements
• Assess the impact of changes on systems, processes and Credera functions and teams
• Recommend the priority of backlog items to the COO for agreement
• Deliver BI changes in line with the prioritised backlog in a timely manner
• Oversee delivery of the system changes ensuring appropriate testing is undertaken
• Direct communication and change activities to ensure changes are rolled out in a controlled manner minimising (where possible) the impact on affected individuals and teams
• Liaise with other teams as appropriate including CISO, BI team and internal IT teams to manage any interdependencies with BI systems change
• Compliance

• Provide line management of our Compliance lead to

• Ensure Credera UK’s compliance with relevant regulatory and legal requirements.
• Maintain appropriate ISO (and other certifications ISO(9000, 14001 and 20,000) as required to sell and deliver to our clients.
• Identify further certifications required to achieve the Credera UK Strategy and manage the achievement of any new certifications.
• Ensure appropriate policies and processes are maintained by business owners
• General Role responsibilities
• Create an Operations Strategy and Roadmap in alignment to the Credera Global and UK Strategy
• Build relationships with our parent company, Omnicom
• Build working relationships with our parent company Omnicom to ensure effective project management and spend governance
• UK representative in Global operational discussions
• Act as the UK representative in global discussions where these impact operational systems, processes or people. Seeking guidance and direction from COO as required
• Work with global operations (and their representatives) to understand the roadmap of global operational changes and ensure these are included in the Credera UK change backlog and appropriately prioritised.
• Support Global projects as required where these relate to operational systems and processes.
• Work with other operations teams homed outside of the COO function to:
• Align planned system and processes with the Operations Strategy and Roadmap
• Understand, scope and deliver continuous improvements to operational systems and processes (including Share Point, Culture Amp, TM1, Jira etc) in line with business requirements
• Identify opportunities to streamline and improve existing operational systems and processes to reduce manual effort, minimise re-keying, improve usability etc.
• Ensure alignment between initiatives across operational teams
• Project and programme management
• M&A and integration
• Work across the UK business and globally to integrate new acquisitions or entity into Credera Operations
• Project manage ad-hoc projects requiring delivery in the UK business
• Provide costs and timelines for Project Management

• Manage the core operations team which will comprise

• 2 * Finance Systems Managers
• 1 * Compliance manager
• 2 * BI System leads

Technology and AI Adoption

• Working with the Credera UK AI team: Develop the AI adoption strategy for operations and enable the adoption of AI across operational processes and teams
• Enable the use of other technologies such as Power Apps and Share Point
• Develop and grow an “Informal Community” of individuals to provide effective and sustainable support and development for operations applications.

• Communications Oversight

• Develop and oversee the implementation of a Ops wide communications strategy in collaboration with the People team, coordinating and preparing content for operations-wide meetings, events, newsletters, and Share Point updates.
• Supporting the cascade of information from the ELT to Operations team

Who you are

The successful individual will be

• Capable of setting and driving the strategic direction for the core Operations team, effectively leading teams and aligning initiatives with organisational goals.
• An experienced leader able to engage global operations peers to represent the UK perspective in global and understand the implications for the UK of global initiatives.
• Skilled in managing multiple change initiatives, ensuring timely execution and alignment with performance targets.
• A leadership role model who can grow and lead the capability.
• Awareness of our organisational strategy and able to determine how the operational systems, processes and people need to evolve to underpin this.
• An excellent career coach/mentor able to be both to be rigorous and supportive.
• Strong organisational skills, capable of managing multiple initiatives in parallel.
• Comfortable working in a global organisation with a US Headquartered parent company.
• This is what you’ll get in return
• Leading the delivery of an effective Operations capability for Credera UK
• Ability to shape our organisation and offerings.
• Becoming part of the Office of the COO leadership team.
• Play a key role in defining company processes.

Benefits

Along with a great company culture, Credera provides an exceptional compensation package (£100,000-130,000) including a competitive salary and a comprehensive benefit plan.

Our consistent growth over the years and entrepreneurial environment, provides an excellent platform to embark upon an exciting career path, where your contribution really counts, and we will recognise it.

With personalised development opportunities, experienced colleagues around the globe and exciting client assignments, progression can be extremely rapid for high performers.

We are a social bunch of people and connect as a team on a regular basis.

Learn more

Credera is a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide.

Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint.

As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community.

We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution.

We are part of the OPM Group of Companies, a division of Omnicom Group Inc.

Credera will never ask for money up front and will not use apps such as Facebook Messenger, Whats App or Google Hangouts for communicating with you.

You should be very wary of, and carefully scrutinise, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.