Head of Operations- London, Leeds, Manchester or Newcastle

This is an exciting leadership opportunity to manage Credera’s core business operations and processes. The Head of Operations is responsible for driving operational excellence and improving operational efficiency across the organisation in line with the overall business strategy. The role is full time, although we’d be open to considering flexible working requests.

Here’s what you’ll do:

• Lead the core Operations team, reporting to the office of the COO.
• Work closely with other members of the Credera Executive Leadership Team (ELT), senior leadership team, and other distributed operational teams to understand their requirements for enhancements and changes to operational systems and processes.

Head of Operations Responsibilities:

• Core team leadership
• Finance Systems team
  • Provide line management of our two finance systems engineers.
  • Maintain a backlog of changes and enhancements required for our finance systems (Salesforce / Kantata and Microsoft Dynamics).
  • Liaise with Credera UK senior leadership team to understand their requirements and priorities.
  • Assess the impact of changes on systems, processes and Credera functions and teams.
  • Recommend the priority of backlog items to the COO for agreement.
  • Deliver Finance system changes in line with the prioritised backlog in a timely manner.
  • Oversee delivery of the system changes ensuring appropriate testing is undertaken.
  • Direct communication and change activities to ensure changes are rolled out in a controlled manner minimising the impact on affected individuals and teams.
  • Liaise with other teams as appropriate including CISO, BI team and internal IT teams to manage any interdependencies with finance systems change.
  • Manage the relationship with system team suppliers to ensure Credera UK receive effective support.
  • Understand the System supplier product roadmaps and identify new functionality that could be beneficial for Credera UK.
  • Ensure licence requirements and renewals are met.
• BI Team
  • Provide line management of our two BI engineers.
  • Maintain the backlog of required changes to our BI platform.
  • Liaise with other Credera leaders to understand their reporting requirements.
  • Assess the impact of changes on systems, processes and Credera functions and teams.
  • Recommend the priority of backlog items to the COO for agreement.
  • Deliver BI changes in line with the prioritised backlog in a timely manner.
  • Oversee delivery of the system changes ensuring appropriate testing is undertaken.
  • Direct communication and change activities to ensure changes are rolled out in a controlled manner minimising the impact on affected individuals and teams.
  • Liaise with other teams as appropriate including CISO, BI team and internal IT teams to manage any interdependencies with BI systems change.
• Compliance
  • Provide line management of our Compliance lead to ensure Credera UK’s compliance with relevant regulatory and legal requirements.
  • Maintain appropriate ISO (and other certifications ISO(9000, 14001 and 20,000) as required to sell and deliver to our clients.
  • Identify further certifications required to achieve the Credera UK Strategy and manage the achievement of any new certifications.
  • Ensure appropriate policies and processes are maintained by business owners.
• General Role responsibilities
  • Create an Operations Strategy and Roadmap in alignment to the Credera Global and UK Strategy.
  • Build relationships with our parent company, Omnicom.
  • Act as the UK representative in global discussions where these impact operational systems, processes or people.
  • Work with global operations to understand the roadmap of global operational changes and ensure these are included in the Credera UK change backlog and appropriately prioritised.
  • Support Global projects as required where these relate to operational systems and processes.
  • Align planned system and processes with the Operations Strategy and Roadmap.
  • Identify opportunities to streamline and improve existing operational systems and processes to reduce manual effort, minimise re-keying, improve usability etc.
  • Ensure alignment between initiatives across operational teams.