Head of Operations- London, Leeds, Manchester or Newcastle in England

This is an exciting leadership opportunity to manage Credera’s core business operations and processes. The Head of Operations is responsible for driving operational excellence and improving operational efficiency across the organisation in line with the overall business strategy. The role is full time, although we’d be open to considering flexible working requests.

Here’s what you’ll do:

• Lead the core Operations team, reporting to the office of the COO.
• Work closely with other members of the Credera Executive Leadership Team (ELT), senior leadership team, and other distributed operational teams to understand their requirements for enhancements and changes to operational systems and processes.

Head of Operations Responsibilities:

• Core team leadership
• Finance Systems team
• Provide line management of our two finance systems engineers.
• Maintain a backlog of changes and enhancements required for our finance systems (Salesforce / Kantata and Microsoft Dynamics).
• Liaise with Credera UK senior leadership team to understand their requirements and priorities.
• Assess the impact of changes on systems, processes and Credera functions and teams.
• Recommend the priority of backlog items to the COO for agreement.
• Deliver Finance system changes in line with the prioritised backlog in a timely manner.
• Oversee delivery of the system changes ensuring appropriate testing is undertaken.
• Direct communication and change activities to ensure changes are rolled out in a controlled manner minimising the impact on affected individuals and teams.
• Liaise with other teams as appropriate including CISO, BI team and internal IT teams to manage any interdependencies with finance systems change.
• Manage the relationship with system team suppliers to ensure Credera UK receive effective support.
• Understand the System supplier product roadmaps and identify new functionality that could be beneficial for Credera UK.
• Ensure licence requirements and renewals are met.
• BI Team
• Provide Line management of our two BI engineers.
• Maintain the backlog of required changes to our BI platform.
• Liaise with other Credera leaders to understand their reporting requirements.
• Assess the impact of changes on systems, processes and Credera functions and teams.
• Recommend the priority of backlog items to the COO for agreement.
• Deliver BI changes in line with the prioritised backlog in a timely manner.
• Oversee delivery of the system changes ensuring appropriate testing is undertaken.
• Direct communication and change activities to ensure changes are rolled out in a controlled manner minimising the impact on affected individuals and teams.
• Liaise with other teams as appropriate including CISO, BI team and internal IT teams to manage any interdependencies with BI systems change.
• Compliance
• Provide line management of our Compliance lead to ensure Credera UK’s compliance with relevant regulatory and legal requirements.
• Maintain appropriate ISO (and other certifications ISO(9000, 14001 and 20,000) as required to sell and deliver to our clients.
• Identify further certifications required to achieve the Credera UK Strategy and manage the achievement of any new certifications.
• Ensure appropriate policies and processes are maintained by business owners.
• General Role responsibilities
• Create an Operations Strategy and Roadmap in alignment to the Credera Global and UK Strategy.
• Build relationships with our parent company, Omnicom.
• Act as the UK representative in global discussions where these impact operational systems, processes or people.
• Work with global operations to understand the roadmap of global operational changes and ensure these are included in the Credera UK change backlog and appropriately prioritised.
• Support Global projects as required where these relate to operational systems and processes.
• Align planned system and processes with the Operations Strategy and Roadmap.
• Identify opportunities to streamline and improve existing operational systems and processes.
• Project and programme management
• Work across the UK business and globally to integrate new acquisitions or entity into Credera Operations.
• Project manage ad-hoc projects requiring delivery in the UK business.
• Manage the core operations team which will comprise: 2 Finance Systems Managers, 1 Compliance manager, 2 BI System leads.
• Technology and AI Adoption:
• Develop the AI adoption strategy for operations and enable the adoption of AI across operational processes and teams.
• Enable the use of other technologies such as PowerApps and SharePoint.
• Develop and grow an “Informal Community” of individuals to provide effective and sustainable support and development for operations applications.
• Communications Oversight:
• Develop and oversee the implementation of a Ops wide communications strategy in collaboration with the People team.
• Coordinate and prepare content for operations-wide meetings, events, newsletters, and SharePoint updates.

Who you are:

The successful individual will be:

• Capable of setting and driving the strategic direction for the core Operations team.
• An experienced leader able to engage global operations peers.
• Skilled in managing multiple change initiatives.
• A leadership role model who can grow and lead the capability.
• Aware of our organisational strategy and able to determine how the operational systems, processes and people need to evolve.
• An excellent career coach/mentor.
• Strong organisational skills, capable of managing multiple initiatives in parallel.
• Comfortable working in a global organisation with a US Headquartered parent company.

This is what you’ll get in return:

• Leading the delivery of an effective Operations capability for CrederaUK.
• Ability to shape our organisation and offerings.
• Becoming part of the Office of the COO leadership team.
• Play a key role in defining company processes.

Benefits:

Along with a great company culture, Credera provides an exceptional compensation package (£100,000-130,000) including a competitive salary and a comprehensive benefit plan. Our consistent growth over the years and entrepreneurial environment provides an excellent platform to embark upon an exciting career path, where your contribution really counts, and we will recognise it. With personalised development opportunities, experienced colleagues around the globe and exciting client assignments, progression can be extremely rapid for high performers. We are a social bunch of people and connect as a team on a regular basis.

Learn more about Credera, a global consulting firm that combines transformational consulting capabilities, deep industry knowledge, and AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide.