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- Tasks: Coordinate customer service responses and solve queries in a dynamic environment.
- Company: Join CML, part of the Culina Group, known for its winning culture.
- Benefits: Enjoy 28 days annual leave, pension scheme, and wellness support.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and proficiency in MS Office required.
- Other info: Great opportunities for personal development and recognition for hard work.
The predicted salary is between 25777 - 25777 £ per year.
CML (Part of the Culina Group) provides integrated supply chain services and expertise for food and drink products that require strict refrigerated temperatures to the discount retailers. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!
We would like to present you with an exciting opportunity for a Customer Service Administrator to join our friendly team in Telford on a full time permanent basis!
Working hours: Monday-Friday, 8am-5pm.
Salary: £25,777 per annum.
As a Customer Service Administrator you will co-ordinate front line response, deal with problems and customer requests, liaise with other operational teams and be able to fulfil all office functions, supporting the CS manager whenever necessary.
Key Duties:
- Answering calls for both internal and external personnel.
- Problem solving for client, customer and internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Collating accurate information for client KPI packs and internal business reporting.
- Maintain a high level of customer/client focus.
- Provide various reports for clients in a timely manner.
- Check PODs have cleared on the system, investigate and clear down unallocated PODs.
- Chase outstanding PODs from hauliers, depots, etc.
- Other administration tasks as determined by the Customer Service Manager.
Qualifications:
- Strong communication skills with the ability to build rapport.
- Computer literate with a good working knowledge of MS Office.
- Excellent organisational skills with the ability to demonstrate a high level of expertise in a busy and demanding environment.
- Have a flexible and adaptable approach to working in order to meet the requirements of the business, particularly at peak periods during the year.
- Able to work to tight deadlines and manage your own time effectively.
Additional information:
As part of our drive to make CML a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Benefits:
- Annual Leave 28 days inclusive of the bank holidays.
- Pension scheme - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam!
Customer Services Administrator in Telford employer: Credentialock
Contact Detail:
Credentialock Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Telford
✨Tip Number 1
Get to know the company culture! Before your interview, check out CML's values and how they align with yours. This will help you connect better during the conversation and show that you're genuinely interested in being part of their #WinningTeam.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Service Administrator, you'll need to tackle customer queries head-on. Think of examples from your past experiences where you've successfully resolved issues and be ready to share them.
✨Tip Number 3
Brush up on your communication skills! Being able to build rapport is key in this role. Try role-playing with a friend or family member to get comfortable with answering calls and handling different types of customer interactions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen to join the team at CML. Let's get you that job!
We think you need these skills to ace Customer Services Administrator in Telford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Administrator role. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Keep it friendly and professional!
Showcase Problem-Solving Skills: In your application, give examples of how you've successfully resolved customer issues in the past. We love seeing candidates who can think on their feet and provide solutions!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with CML.
How to prepare for a job interview at Credentialock
✨Know the Company Culture
Before your interview, take some time to research CML and its culture. Understand their values and how they support a thriving work environment. This will help you align your answers with what they’re looking for in a Customer Services Administrator.
✨Showcase Your Communication Skills
As a Customer Services Administrator, strong communication is key. Prepare examples of how you've effectively communicated with clients or resolved issues in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully solved problems for customers or internal teams. Think of situations where you had to think on your feet and how you managed to meet expectations under pressure.
✨Highlight Your Organisational Skills
Since the role requires excellent organisational skills, prepare to talk about how you manage your time and tasks effectively. You might want to share tools or methods you use to stay organised, especially during busy periods.
