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- Tasks: Be the go-to tech guru for customer issues and help them thrive with CRED.
- Company: Join CRED, an innovative AI company transforming how businesses make decisions.
- Benefits: Enjoy hybrid/remote work options, competitive pay, and a chance to shape the future.
- Why this job: Dive into a hands-on role that blends tech, customer success, and product development.
- Qualifications: 3-6 years in tech support; strong troubleshooting skills; familiarity with APIs and data systems.
- Other info: This is your chance to influence product direction and be part of a growing startup.
The predicted salary is between 60000 - 120000 ÂŁ per year.
Technical Support Engineer (Customer) – USA
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Technical Support Engineer (Customer) – USA
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This range is provided by CRED. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$75,000.00/yr – $150,000.00/yr
Job Title: Technical Support Engineer
Location: San Francsisco Bay Area (Hybrid / Remote). Remote if exceptional
Company Stage: Seed / Series A
Why Join CRED?
CRED is an AI Native Command Center for businesses. We centralize internal and external data and apply LLMs to help organizations make better decisions and predict the future. With early traction in industries like sports and entertainment—partnering with the PGA, the Warriors, and others—and a fresh $15M+ round, we’re scaling quickly.
Our data engine spans people, companies, customers, and behavioral insights, giving us one of the most comprehensive business graphs in the world. We train LLM agents on this data to automate insights, workflows, and strategy.
If you’re excited by real technical ownership, working across product and engineering, and supporting users who operate at the top of their industries—CRED is for you.
About The Role
As our first Technical Product Support Specialist, you’ll be the frontline for all technical customer interactions—from integration setup to post-sale issue resolution. You’ll lead hands-on support of customers as they deploy CRED, troubleshoot issues across the stack, and help shape how we scale technical support and implementation.
This role lives at the intersection of engineering, product, and customer success. You’ll work closely with internal teams to resolve issues, improve the support experience, and translate customer needs into product improvements. Expect to jump between reading logs, debugging API calls, advising on data workflows, and relaying strategic feedback to the roadmap.
This is a great fit for someone who loves solving problems, working directly with customers, and thrives in ambiguity.
What You’ll Do
Technical Support & Troubleshooting
- Be the primary technical point of contact for customer-reported issues
- Investigate, triage, and resolve problems across frontend, backend, and data systems
- Walk customers through troubleshooting steps and deliver clear, friendly, actionable guidance
- Dig into logs, API responses, product behaviors, and internal tools to pinpoint root causes
- Maintain detailed documentation of known issues, resolutions, and workarounds
Integration & Enablement
- Guide customers through technical setup, including APIs, webhooks, data pipelines, and system configurations
- Assist in deployment of custom workflows or integration patterns aligned to CRED’s infrastructure
- Collaborate with implementation and customer success teams to ensure seamless onboarding
Product Feedback & Cross-Functional Collaboration
- Escalate critical issues to Engineering and follow through to resolution
- Identify patterns in support tickets and surface insights to Product and Design teams
- Participate in user research, beta testing, and product feedback loops to improve UX and stability
- Influence roadmap decisions by championing real customer needs
Process & Documentation
- Develop technical documentation, training materials, and support workflows
- Help build a scalable support system, including internal triage playbooks and knowledge base content
- Contribute to tooling improvements (e.g., support ticket systems, alerting, internal dashboards)
What We’re Looking For
- 3–6 years experience in technical support, solutions engineering, or implementation (startup experience a plus)
- Strong technical troubleshooting skills, with hands-on experience working with logs, REST APIs, JSON, SQL, and webhooks
- Familiarity with integration tools and environments (e.g., Segment, Zapier, data warehouses, cloud platforms)
- Comfortable supporting both technical and non-technical users with clear, empathetic communication
- Experience using support tooling like Linear, Slack, Pylon, Notion, and HubSpot
- Proactive mindset: you anticipate problems, propose improvements, and follow through
- Strong prioritization skills and ability to manage multiple customer conversations at once
- Willingness to flex hours occasionally to support customers in different time zones
Bonus Points
- Experience supporting AI/ML or data-centric products
- Ability to write basic scripts in Python or JavaScript
- Familiarity with customer analytics platforms or CRM workflows
- Interest in UX and product design feedback loops
- Prior exposure to startup or zero-to-one environments
Why This Role Matters
You’ll be our first line of technical defense—and offense. You’ll define how we support customers, solve problems, and scale operations. You’ll have a clear seat at the table with Product and Engineering to shape how CRED evolves.
This is not a ticket-chasing role. It’s a strategic, hands-on, customer-obsessed position for someone who wants to be in the trenches helping to build something important.
If you\’re excited about AI, love solving puzzles, and want to help shape how companies operate—let’s talk.
Compensation Range: $75K – $150K
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Technology, Information and Internet
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Technical Support Engineer (Customer) - USA employer: CRED
Contact Detail:
CRED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer (Customer) - USA
✨Tip Number 1
Familiarise yourself with CRED's products and services. Understanding how their AI Native Command Center works will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially with logs, REST APIs, and JSON. Being able to discuss specific examples of how you've resolved similar issues in the past will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of CRED on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Technical Support Engineer role, which can help you tailor your approach.
✨Tip Number 4
Prepare to discuss your experience with customer interactions. Highlight instances where you've successfully communicated complex technical information to non-technical users, as this is crucial for the role at CRED.
We think you need these skills to ace Technical Support Engineer (Customer) - USA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, solutions engineering, or implementation. Emphasise your troubleshooting skills and familiarity with tools like REST APIs, JSON, and SQL.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at CRED. Mention specific experiences where you've successfully resolved customer issues or improved support processes, showcasing your proactive mindset.
Showcase Technical Skills: Clearly outline your technical skills in your application. Include any experience with integration tools, cloud platforms, and support tooling. If you have knowledge of AI/ML products or can write basic scripts, make sure to highlight that too.
Demonstrate Customer-Centric Approach: Illustrate your ability to communicate effectively with both technical and non-technical users. Provide examples of how you've delivered clear, empathetic guidance in past roles, as this is crucial for the Technical Support Engineer position.
How to prepare for a job interview at CRED
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Technical Support Engineer at CRED. Familiarise yourself with the technical aspects mentioned in the job description, such as troubleshooting logs, REST APIs, and data workflows.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Highlight your approach to troubleshooting and how you communicate solutions to both technical and non-technical users.
✨Familiarise Yourself with CRED's Products
Research CRED’s AI Native Command Center and its applications in various industries. Understanding their product will help you relate your experience to their needs and demonstrate your enthusiasm for the role.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask during the interview. This could include inquiries about the team structure, challenges they face, or how they envision the growth of the technical support function at CRED.