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- Tasks: Support pet owners through online chat and manage appointments.
- Company: Modern veterinary clinic in Greater London with a passion for pets.
- Benefits: 12-month contract with potential for permanent role and flexible working.
- Why this job: Make a difference in the lives of pets and their owners from the comfort of home.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Join a compassionate team dedicated to pet care and customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
A modern veterinary clinic in Greater London is seeking a compassionate Virtual Care Assistant. In this role, you will provide support to pet owners through online chat.
Responsibilities include:
- Addressing inquiries
- Managing appointments
- Ensuring a positive customer experience
The ideal candidate will have:
- Experience in customer service
- Strong communication skills
- A genuine desire to help pets and their owners
The position is a 12-month fixed-term contract with potential for permanent employment.
Virtual Pet Care Concierge employer: Creature Comforts
Contact Detail:
Creature Comforts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Virtual Pet Care Concierge
✨Tip Number 1
Make sure to brush up on your customer service skills! Since you'll be chatting with pet owners, showing empathy and understanding is key. Think about how you can relate to their concerns and make them feel heard.
✨Tip Number 2
Practice your communication skills! Whether it's through mock chats or role-playing scenarios, being clear and friendly in your responses will help you stand out. Remember, a positive vibe goes a long way in making pet owners feel comfortable.
✨Tip Number 3
Familiarise yourself with common pet care questions and concerns. This will not only boost your confidence but also show the hiring team that you're genuinely interested in helping pets and their owners. Knowledge is power!
✨Tip Number 4
Don't forget to apply through our website! We want to see your application and get to know you better. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that job!
We think you need these skills to ace Virtual Pet Care Concierge
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any personal experiences you have with pets or how you've helped pet owners in the past. This will show us that you're not just looking for a job, but that you genuinely care about our furry friends.
Highlight Your Customer Service Skills: Make sure to emphasise your customer service experience in your application. We want to see how you've handled inquiries and resolved issues in previous roles. Use specific examples to demonstrate your strong communication skills and ability to create a positive experience for customers.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm comes across without overwhelming us with too much information.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Creature Comforts
✨Know Your Stuff About Pets
Brush up on common pet care questions and concerns. Being knowledgeable about various breeds, health issues, and general pet care will show your genuine interest and help you connect with the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled customer inquiries or resolved issues. Highlighting your ability to maintain a positive experience for pet owners will be key in this role.
✨Practice Your Communication Style
Since you'll be communicating online, practice conveying empathy and clarity in your responses. Role-play with a friend to ensure you can express yourself well and handle different types of inquiries effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions about the clinic's approach to virtual care and how they support their staff. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
