We are rebuilding the veterinary experience from the ground up, making access to care seamless, joyful, and genuinely personal for every pet and their owner.
With beautifully designed clinics and purpose-built technology, we are transforming how veterinary care is accessed and delivered. Our clinics combine modern design with first-class clinical care, creating spaces that vet teams, clients, and pets genuinely want to be in.
Our purpose is simple: healthier, happier pets and vets. We believe in a model that benefits everyone: our clinical teams, our members, our local communities, and our investors. That means competitive compensation, sensible caseloads, genuine career development, and a culture where people feel supported to do their best work.
We are building the vet group of the future. If you share our passion for doing things differently, we would love to hear from you.
As a Veterinary Surgeon at Creature Comforts, you will be responsible for delivering high-quality clinical services within your practice alongside your Clinical Director and veterinary team. You will be passionate about delivering the best possible outcomes for patients, clients, and colleagues, and you will have the communication skills and clinical judgement to make that happen. You will report to the Clinical Director and are expected to be proactive about your own professional development.
Key Responsibilities
Clinical Excellence
- Deliver high-quality patient care across consultations, surgery, and case management
- Work alongside the veterinary and nursing teams to deliver a quality service efficiently
- Conduct self-audits of outcomes and proactively seek opportunities to improve in collaboration with your line manager
- Maintain clinical standards in line with RCVS requirements and Creature Comforts protocols
- Contribute to clinical audits, quality improvement initiatives, and patient safety reporting (VetSafe)
- Ensure CPD requirements are met and share learning appropriately with the wider team
Client Care and Member Experience
- Deliver an outstanding client experience through clear, empathetic communication at every interaction
- Obtain informed consent, provide fee estimates, and communicate treatment plans and diagnostic results in a timely manner
- Build strong, positive relationships with clients, understanding and valuing the Creature Comforts membership model
- Monitor and contribute to the practice earning positive reviews via Google, Trustpilot, and NPS, actively seeking client feedback and acting on it
Team and Culture
- Communicate clearly and collaborate effectively within the veterinary and practice teams
- Actively engage with formal appraisals and informal development conversations
- Champion development in others, coaching and mentoring where appropriate
- Ensure practice-wide communications and protocols are read and adopted promptly
- Raise suggestions or concerns through appropriate channels
- Create a collaborative clinical environment, working seamlessly with your veterinary colleagues on cases through active case discussion, support, and a unified clinical approach
Financial and Regulatory Compliance
- Understand and support correct charging, use of preferred products, and financial contribution to practice performance
- Respond to clinical elements of complaints promptly and in line with the complaints escalation process
- Comply with all relevant legislation, HR policies, GDPR, and Health & Safety requirements
Requirements
Experience
Essential
- At least 2 years' proven experience as a veterinary surgeon in first opinion practice
Desirable
- Experience in an RCVS-accredited practice
- Leadership or mentoring experience
Qualifications
Essential
- BVSc/BVM&S or equivalent
- MRCVS, or eligible to register
Desirable
- A certificate or AVP in a clinical discipline
Knowledge
Essential
- First opinion small animal clinical practice
- The RCVS Code of Professional Conduct and CPD requirements
- Clinical governance and patient safety principles
Desirable
- Experience with a practice management system, such as Provet Cloud
- ECC (emergency and critical care) experience
Skills and abilities
Essential
- Confident with routine surgery and consultations
- Strong clinical judgement
- Excellent verbal and written communication
- An evidence-based approach to medicine
Desirable
- Advanced clinical skills
- Dental radiography
- Basic ultrasound
Personal qualities
Essential
- Self-motivated and committed to continuous learning
- A team player with a collaborative mindset
- Professional, empathetic and calm under pressure
- Integrity and honesty
Desirable
- An entrepreneurial spirit
- Interest in contributing to practice development, especially if you'd like to help shape a new clinic from the start
What We Offer
- 200 hours' annual leave plus bank holidays, and your birthday off after one year's service
- Salary sacrifice pension scheme (5% employee, 3% employer contribution)
- £1,500 CPD allowance and 5 days of dedicated study leave
- Access to our healthcare incentive after one year of employment
- Genuine career progression as we grow across London and beyond
- A supportive, inclusive culture where your development is taken seriously
- Regular team and company social events
- Upon successful completion of your probationary period, you may become eligible to participate in the Creature Comforts share options scheme, subject to the scheme rules and eligibility criteria in place at the time
- The opportunity to be part of something genuinely different in veterinary care
- Employee Assistance Programme and Mental Health First Aiders
- Free snacks and lunch in clinic
- Monthly peer recognition schemes
- Celebrating clinic milestones
Equal Opportunities
At Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds, and experiences. We are committed to creating an environment where everyone feels genuinely welcome, respected, and able to do their best work, and we actively encourage applications from candidates of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
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Veterinary Surgeon - Tunbridge Wells in Royal Tunbridge Wells employer: Creature Comforts
As a Practice Host in Notting Hill, you will join a vibrant and supportive team dedicated to providing exceptional service to our clients and their pets. Our welcoming work culture fosters collaboration and growth, offering opportunities for professional development in a busy veterinary environment. With a focus on employee well-being and a commitment to excellence, we ensure that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Surgeon - Tunbridge Wells in Royal Tunbridge Wells
✨Join Medical Networks
Get involved in local and national medical associations, like the Royal College of Physicians. These networks can help you connect with mentors and colleagues who might know of openings, plus they're great for staying updated on the latest in medicine and clinical practices.
✨Attend Healthcare Conferences
Make it a habit to attend medical conferences and seminars. These events are fantastic for networking and often feature job boards where hospitals and clinics post their openings. Plus, it’s a good way to get your face recognised in the industry.
✨Leverage Your Medical School's Resources
Don’t forget to use your medical school’s career services! They usually have great connections with hospitals and clinics looking to fill full-time physician positions and can help you with mock interviews or networking events.
✨Apply Directly Through Hospital Websites
When you're ready to apply, make sure to check the careers section of hospital websites directly. Hospitals like Creature Comforts often post their job openings there first, and applying directly can sometimes give you an edge over other applicants.
Some tips for your application 🫡
Show Off Your Credentials:When applying for a physician role, make sure to highlight your medical qualifications and any special certifications you have. We want to see your medical degree, residency training, and any additional certifications that set you apart, like specialised training in paediatrics or geriatrics. Don’t leave out those all-important letters after your name!
Tailor Your CV to Medicine:Your CV should reflect your experience and skills as a doctor. Be specific about your clinical rotations, medical practice, and any research work you've done – we love seeing quantifiable impacts, so mention how you've improved patient care or led successful treatment plans.
Craft a Personal Statement with Heart:In your cover letter, let us know why you chose medicine and what drives your passion for patient care. Personal stories about transformative experiences—like a memorable patient encounter or a moment that defined your career path—can really make you shine. Remember, we're looking for someone who genuinely cares about their patients!
Demonstrate Continuous Learning:In the medical field, showcasing your commitment to continuous learning is essential. Mention any recent courses, workshops, or conferences you’ve attended, and highlight your willingness to stay updated on medical advancements. This shows us that you’re not just a physician; you're a lifelong learner, ready to adapt and grow.
How to prepare for a job interview at Creature Comforts
✨Get Clinical Knowledge Sharp
Brush up on your clinical knowledge, particularly in areas relevant to the role at Creature Comforts. Expect questions about diagnosis, treatment plans, and patient management. Be ready to discuss case studies or even do some role-playing with hypothetical patient scenarios for a more practical assessment.
✨Know Your Procedures and Protocols
Familiarise yourself with the latest procedures and protocols that are specific to the field of medicine you’re applying to. Whether it’s surgical techniques or patient care protocols, being able to discuss these confidently can really set you apart in the interview at Creature Comforts.
✨Show You're a Team Player
In the medical field, collaboration is key. Have examples ready that showcase your teamwork and communication skills. Talk about how you've worked with nurses, specialists, or other doctors in the past to provide the best care for your patients. This shows you're ready to integrate into the team at Creature Comforts.
✨Stay Current with Medical Trends
Make sure you’re clued up on the latest medical trends, research, and innovations. Not only does this prepare you for technical questions, but it also shows your passion for the field. Be ready to discuss how these trends might affect your practice at Creature Comforts.
