Membership Executive

Help us redesign the veterinary experience from the ground up.

At Creature Comforts, we’re transforming everyday veterinary care. Our unique membership model makes access to care seamless, personal and joyful, no more struggling to book appointments, sitting in sterile waiting rooms, or meeting a different vet each time. Instead, we offer tailored service, beautiful spaces, smart technology and of course plenty of treats for pets and people alike.

As we continue to grow, we’re looking for a passionate and proactive Membership Executive to lead local member recruitment, activation and retention efforts at our West Hampstead clinic.

Job Requirements

• 2+ years of sales or membership experience, ideally in a client‑facing or service‑led environment
• Hands‑on experience using CRM systems (such as Hubspot, Pipedrive or Freshsales)
• A warm, engaging approach with exceptional communication skills
• A passion for delivering memorable, member‑first experiences
• A proven ability to hit targets and stay motivated
• Excellent multitasking skills (you thrive when spinning multiple plates)
• Comfortable working both independently and as part of a team
• Experience in start‑ups, subscription‑based businesses, or hyper local marketing is a real bonus

Job Responsibilities

• Partner with our Director of Sales & Memberships to drive new membership sales
• Build brand presence and member engagement
• Launch outreach and community engagement initiatives to raise visibility and drive local interest
• Collaborate with brand ambassadors for local lead generation
• Manage and convert the clinic waitlist, nurturing potential members through to sign‑up
• Develop and maintain excellent relationships with existing members, delivering retention and reactivation campaigns
• Organise and host clinic tours, open days and local events to attract new members
• Act as a consistent, trusted contact for members throughout their experience, working closely with the clinic team to ensure seamless delivery
• Monitor and report on membership performance metrics, using insights to improve outcomes
• Work with the marketing team to ensure a consistent and cohesive brand experience
• Build strong, collaborative relationships with your clinic and central teams

Job Benefits

• Uncapped incentive scheme linked to your membership targets
• A values‑led, people (and animal) first culture
• 25 days annual leave, plus your birthday off after one year
• Salary Sacrifice Workplace Pension Scheme via Nest
• Supportive, ambitious team with room to grow and learn
• Regular company wide social events
• A secure, growing business with big plans for the future