We are rebuilding the veterinary experience from the ground up, making access to care seamless, joyful, and genuinely personal for every pet and their owner.
With beautifully designed clinics and purpose-built technology, we are transforming how veterinary care is accessed and delivered. Our clinics combine modern design with first-class clinical care, creating spaces that vet teams, clients, and pets genuinely want to be in. Our purpose is simple: healthier, happier pets and vets. We believe in a model that benefits everyone: our clinical teams, our members, our local communities, and our investors. That means competitive compensation, sensible caseloads, genuine career development, and a culture where people feel supported to do their best work. We are building the vet group of the future. If you share our passion for doing things differently, we would love to hear from you. Role Overview You will hold a veterinary nursing degree or equivalent and have demonstrable experience as a registered veterinary nurse. You will be an open, communicative team player who supports the practice's clinical and client care standards. You will be confident working independently and as part of a team, and will demonstrate excellent nursing technique, surgical etiquette, and client communication skills. Key Responsibilities Clinical Nursing Conduct screening procedures including auscultation and sample procurement
Monitor and record general anaesthetics accurately and comprehensively
Administer treatments as directed by the Veterinary Surgeon
Assist veterinarians during invasive and non-invasive procedures
Tend to unsettled or anxious patients with care and urgency
Prepare and maintain surgical sites and operating theatre standards
Disinfect equipment and maintain cleanliness of clinical workspaces to a high standard
Monitor and maintain stock levels
Working to the Top of Your Qualification At Creature Comforts, we actively champion our RVNs to work to the full extent of their qualification and professional scope, and we build our rotas, clinical workflows, and culture around making it happen
We expect and encourage full utilisation of Schedule 3 of the Veterinary Surgeons Act 1966, which permits RVNs to carry out medical treatment and minor surgery under veterinary direction, including suturing, wound debridement, catheter placement, and other Schedule 3 procedures where you have the skills and confidence
Lead and deliver nurse-led clinics, health checks, weight clinics, post-operative rechecks, and chronic disease monitoring consultations
Contribute to the development of nursing protocols and share clinical knowledge with the wider team
Maintain and develop your clinical skills through CPD, and actively apply new learning within the practice
Nurse Consultations Participate in the nurse consult rota as required
Deliver nurse consultations to a high standard, including health checks, vaccinations, and preventative care advice
Use the estimate tracker to follow up with clients on recommended procedures
Client Communication Keep clients informed of their pet's progress with regular, clear updates
Educate pet owners on routine and specialised care procedures in accessible language
Respond to client enquiries via phone and practice communication tools as required
Contributing to Clinic Success Actively contribute to the clinic's reputation by delivering an exceptional client experience at every interaction; a positive review or a returning member starts with you
Discuss estimates confidently and transparently with clients, explaining what is included, why it is recommended, and the value of the care being provided; never leave a client uncertain about cost
Support the practice's NPS by encouraging satisfied clients to share their experience online and acting on feedback where things could be improved
Understand and promote the Creature Comforts membership model, be able to explain its benefits clearly, and support client acquisition and retention
Ensure all clinical work is accurately recorded and charged; flag any discrepancies to the clinical or practice team promptly
Team and Culture Record accurate and comprehensive clinical notes
Support junior team members and contribute positively to the practice culture
Participate in regular 1:1s and performance development reviews with your line manager
Promote the aims and ethos of Creature Comforts in everything you do
Candidate Requirements Essential requirements Listed or registered with the RCVS as an RVN
Proven experience as a veterinary nurse in clinical practice
Knowledge of animal husbandry
Knowledge of anaesthesia and anaesthetic monitoring
Knowledge of pharmacology
Skilled in nurse consultations
Skilled in animal handling
Skilled in GA monitoring
Good operating theatre etiquette
An excellent team player
Strong communication skills
Proactive and takes initiative
Committed to learning and clinical development
Desirable requirements Experience running nurse-led clinics or in clinical coaching
Experience working across more than one site
A certificate or advanced qualification in a clinical discipline
A clinical coaching qualification
Experience with a practice management system, such as Provet Cloud
ECC experience
Schedule 3 procedures
Dental radiography
Scale and polish
Basic ultrasound
Wound debridement and suturing
An entrepreneurial mindset
Interest in helping improve the practice
What We Offer 200 hours' annual leave plus bank holidays, and your birthday off after one year's service
Salary sacrifice pension scheme (5% employee, 3% employer contribution)
£750 CPD allowance and 3 days of dedicated study leave
Access to our healthcare incentive after one year of employment
Genuine career progression as we grow across London and beyond
A supportive, inclusive culture where your development is taken seriously
Regular team and company social events
Upon successful completion of your probationary period, you may become eligible to participate in the Creature Comforts share options scheme, subject to the scheme rules and eligibility criteria in place at the time
The opportunity to be part of something genuinely different in veterinary care
Employee Assistance Programme and Mental Health First Aiders
Free snacks and lunch in clinic
Monthly peer recognition schemes
Celebrating clinic milestones
Equal Opportunities At Creature Comforts, we believe the best teams are built from diverse perspectives, backgrounds, and experiences. We are committed to creating an environment where everyone feels genuinely welcome, respected, and able to do their best work, and we actively encourage applications from candidates of all backgrounds. We do not discriminate on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Registered Veterinary Nurse - Chiswick in London employer: Creature Comforts
As a Practice Host in Notting Hill, you will join a vibrant and supportive team dedicated to providing exceptional service to our clients and their pets. Our welcoming work culture fosters collaboration and growth, offering opportunities for professional development in a busy veterinary environment. With a focus on employee well-being and a commitment to excellence, we ensure that every team member feels valued and empowered to make a difference.
